
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.
Find Out MoreTo maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.
Find Out MoreEWEB General Manager Frank Lawson delivered his annual State of the Utility Address at the March 7 public Board of Commissioners meeting.
Find Out MoreGreenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.
Find Out MoreFor the past year, EWEB’s electric division has been preparing for a complete reconstruction of the Currin substation. Quite simply, it’s reached the end of its useful life.
Find Out MoreEWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.
Find Out MoreEWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.
Find Out MoreGrantees in the McKenzie River Valley can receive up to $35,000 each
Find Out MoreCollaborating with the City of Eugene, a Climate Guidebook, and priorities for upriver EWEB customers were the main topics at the Feb. 7 Board of Commissioners meeting. The five-member Board serves without pay and is elected by EWEB customers. Their job is to establish policies and values and set EWEB’s long-term direction. Board meetings are open to the public and include opportunities for public comment.
Find Out MoreYou may have noticed a plaque along the sidewalk on East 4th Avenue near the entrance to the employee parking lot at EWEB’s former headquarters building. It commemorates Wiley Griffon. He’s not considered the first Black resident of Eugene. But he is the first one mentioned by name, according to scholars.
Find Out MoreWorld Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.
Find Out MoreEugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.
Find Out MoreThe Eugene City Council approved the purchase of EWEB's former riverfront headquarters property at a meeting on Jan. 30. The terms of the deal state that the City of Eugene will purchase the 4.4-acre property, which includes two buildings and parking lots, for $12 million.
Find Out MoreAn EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.
Find Out MoreAt EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.
Find Out MoreApril 30, 2021
As we continue to recover from the personal, professional, and financial impacts of the coronavirus, EWEB has started sunsetting some of the pandemic relief programs we put in place in March 2020.
Starting May 1, we will resume regular service charges including the $5 late fee on past due balances.
During the early phases of the pandemic, we immediately implemented short-term crisis programs for customers. The pandemic relief programs included temporarily suspending service disconnections and late fees for past due bills, expanding eligibility for EWEB Customer Care bill credits to include those who were unemployed due to the pandemic, and increasing funding for the bill assistance program.
In mid-2020, we began shifting from crisis response to recovery, by offering extended repayment plans with no interest or fees. In August, we resumed standard disconnection procedures for those customers who were behind on their bills and had not enrolled in a repayment plan.
With more people in our community receiving vaccines, workplaces returning to a new normal, and the economy starting to recover, EWEB is winding down remaining programs to ensure the long-term financial health of the utility.
As of May 1, collection fees will be reinstated, and the residential repayment plan is no longer available. The commercial repayment plan will be available for a few more months.
As a customer-owned nonprofit utility, EWEB is not able to continue the expanded assistance programs indefinitely, nor can we simply waive past-due balances. Equity for all customers must be considered in these decisions, and we cannot continue to ask some of our customers to subsidize their neighbors.
Fortunately, EWEB entered this crisis in a strong financial position, after several years of efforts to become more efficient, lower operating costs, and reduce debt. Residential electric prices will not increase due to the extraordinary aid extended during the pandemic, and EWEB's financial health will remain in a secure position. Thanks in part to a healthy financial standing, EWEB is able to increase the Customer Care bill assistance amount from $260 to $280, effective May 1, and to continue other programs, such as incentives to install efficiency improvements that reduce monthly utility bills.
Customers experiencing hardship should contact EWEB. Staff members are available to review accounts and determine what options are available to support you. Our Customer Care program will continue undergoing regular reviews.
Our customer service team is available at 541-685-7000 to help with any questions or assistance needed from 9 a.m. to 6:30 p.m. Monday through Friday. For more updates and information, visit our COVID-19 information page.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday