Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Each year, EWEB tests more than 85,000 samples of water that runs through 800 miles of pipe to ensure your drinking water is safe. The current Water Quality Report reflects testing completed in 2020 and shows that the water provided by EWEB meets or exceeds all federal and state drinking water standards.Find Out More
Late fees, payment plans, and customer assistance is adjusted to support return to full operation while still assisting the communityFind Out More
EWEB is now accepting applications for the 2021 Greenpower Grants, worth up to $50,000 each to fund high-impact projects that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and/or reduce or offset our community’s carbon footprint.Find Out More
More than 265 EWEB workers have reduced their car travel while enhancing the safety and resiliency of our community by working from home.Find Out More
After an icy winter storm struck Northwest Oregon in mid-February, bringing down trees and power lines, the state’s largest investor-owned electric company issued a call for help. EWEB crews responded.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 2 EWEB Board meeting, highlights key events, accomplishments and challenges of 2020.Find Out More
EWEB’s 2021 budget keeps prices steady once again, marking the fifth year in row of no price increase for customers.Find Out More
Voluntary program helps residents restore their land and prepare for rebuilding, while reducing the impacts of the fire on the McKenzie River.Find Out More
Three EWEB board members were sworn into office on January 5, including two new commissioners.Find Out More
Have you ever wondered what happens to the electric grid on Thanksgiving?Find Out More
Heavy rain in the McKenzie Valley over the weekend gave EWEB’s water quality team a close look at the potential impacts from the Holiday Farm Fire on source water.Find Out More
EWEB foresters and contract tree crews are working in the McKenzie River Valley following the Holiday Farm Fire to assess, trim and remove vegetation that may interfere with electrical infrastructure.Find Out More
Due to air quality concerns, our meter readers have not been able to safely complete their assigned routes for a number of days in September.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
We're taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.
We recognize this is a challenging time for many residents and businesses, and some may be struggling to keep up with utility payments. As a community-owned, nonprofit utility, we have always worked with our customers in crisis, and this time is no different.
Effective immediately, we are making recovery programs available to residential and commercial customers, including non-profits. Enrolled customers will be allowed six months to bring their accounts up to date. Small business and non-profit customers will be offered additional options for higher balances, including longer payback periods, the option to defer payments for up to 9 months, or to enroll in a reduced billing plan.
Our Basic Re-Payment Plan is available to all customers (residential, business and non-profit) to help bring your account up to date over time and avoid disconnection of services. We can offer payment arrangements that spread a past due balance of up to $3,000 over several months with fixed installments.
This offering for business and non-profit customers allows for a higher maximum balance and potentially a longer payback period. Eligible customers can repay a past-due balance of up to four-times the average monthly bill or $20,000 over 6-24 months and defer the first payment for up to 9 months.
Eligible business and non-profit customers who are current on their EWEB account and are seeking to free-up cash for re-investment into their operations may apply for a Reduced Billing Plan. This plan allows fixed, reduced payments on future bills for the next 12 months. After 12 months, customers can choose to pay off any balance owed in one lump sum, or in fixed installments over the following 12-month period.
"During the first several months of the COVID-19 pandemic, EWEB responded by implementing short-term crisis programs that allowed customers who are financially impacted to defer payments without worrying about losing services or accruing late fees," said Anna Wade of EWEB's Customer Solutions team. "Now, in order to be good stewards of our customers' financial resources and keep the utility operationally and financially resilient, we need to shift to measures that help customers bring their accounts up-to-date over time."
Residential customers can enroll in payment plans by calling EWEB Customer Service at 541-685-7000 M-F from 9 a.m. - 6:30 p.m.
Business and non-profit customers can enroll online.
Does the law prohibit EWEB from disconnecting services during the COVID-19 crisis?
No. There is no government-mandated moratorium on service disconnections at this time. EWEB voluntarily issued a pause on service disconnections, allowing customers who are financially impacted by the pandemic to temporarily defer payments without worrying about losing services.
Does the moratorium waive the customer's responsibility to pay his or her bills?
No. Customers are still responsible for paying their bills. Once normal business resumes, you will still owe EWEB for the services you received and the balance that has accrued.
How long will the disconnection moratorium last?
A date has not yet been set for resumption of service disconnections. As the utility and our entire community begin a gradual and responsible recovery process, we are closely monitoring the moratorium and impacts to customers.
What will happen to past-due accounts when the moratorium is over?
Services may be disconnected if the bill is not paid or a payment plan arranged.
How will I know if I'm at risk for future disconnection?
We are continuing to notify customers through usual channels if your account is past due. This includes a "Due Upon Receipt" message on your bill, a "Final Notice" mailed to the service address, and potentially a phone call or email from EWEB. Receiving a Final Notice signifies that your account may be eligible for future disconnection.
Visit our COVID-19 resource center for additional information about bill repayment programs for residential and business customers, EWEB's COVID-19 crisis plan, saving energy while spending more time at home, coronavirus safety measures, and more.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.