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Outages & Safety
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About Us
We understand that many of our customers may experience financial hardship related to the pandemic. To support customers who are economically impacted, EWEB is implementing several crisis relief measures.
You may qualify for a bill credit and other assistance programs.
Learn about required documentation and applying online for EWEB's job loss benefit.
Together, we prepare. Find information about preparing your household for an emergency, and learn about EWEB's Water Reliability Initiative.
For your power outage to be recorded and put on a restoration plan, you must report the outage. Call 1-844-484-2300 or text 'out' to 893932. Standard message and data rates may apply.
Check out the latest about our rebate and loan programs for your home, learn more about your bill and check out some ways you can take the extra step to lower your carbon footprint.
We offer a variety of programs for our business customers. See the latest and get more information about your electric and water service.
500 East Fourth Ave.
Eugene, OR 97401
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.
