For your power outage to be recorded and put on a restoration plan, you must report the outage. Call 1-844-484-2300 or text 'out' to 893932. Standard message and data rates may apply.

If you experience a water outage or water emergency, please call 541-685-7595.

Trees are a major cause of power outages in the Eugene area. To help prevent tree-related outages we proactively prune trees to help keep our equipment clear.

We want to provide customers with better service, build a more resilient community and create a cleaner energy future. As a part of acheiving these goals, we will upgrade our electric and water meters to smart meters by the end of 2021.

Learn more about your drinking water, including how you can help keep our public water supply clean through backflow prevention. Also check out tips for preventing freezing pipes.

Learn more about your electric panel, protecting your electronic equipment and how to safely use a generator during a power outage.

Together, we prepare. Find information about preparing your household for an emergency, and learn about EWEB's Water Reliability Initiative.

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