Outages & Safety


From providing clean, healthy water to your home or business to safegaurding the community during power outages, safety is our first priority. 

If your power goes out or you experience a water outage, it is important you let us know so we can get your service restored as quickly as possible.

Reporting a power outage
More info

More info

For your power outage to be recorded and put on a restoration plan, you must report the outage. Call 1-844-484-2300 or text 'out' to 893932.

Reporting a water outage
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Learn more

If you experience a water outage or water emergency, please call 541-685-7595.

Trees and power lines
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Read more

Trees are a major cause of power outages in the Eugene area. To help prevent tree-related outages we proactively prune trees to help keep our equipment clear.

Water safety in your home or business
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More info

Learn more about your drinking water, including how you can help keep our public water supply clean through backflow prevention. Also check out tips for preventing freezing pipes.

Electrical safety in your home or business
Check it out

Check it out

Learn more about your electric panel, protecting your electronic equipment and how to safely use a generator during a power outage.



Preparing for outages

Planning for a water emergency
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Learn more

Emergency preparedness is a shared responsibility. Putting together your own emergency kit begins with an emergency water supply.

Prepare for power outages
ready.gov

ready.gov

Most power outages are caused by factors beyond our control - wind, ice, motor vehicle accidents, animals and so on - and can happen at any moment.