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Outages & Safety
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From providing clean, healthy water to your home or business to safegaurding the community during power outages, safety is our first priority.
If your power goes out or you experience a water outage, it is important you let us know so we can get your service restored as quickly as possible.
For your power outage to be recorded and put on a restoration plan, you must report the outage. Call 1-844-484-2300 or text 'out' to 893932.
If you experience a water outage or water emergency, please call 541-685-7595.
Trees are a major cause of power outages in the Eugene area. To help prevent tree-related outages we proactively prune trees to help keep our equipment clear.
We're working on several important modernization efforts that will deliver new and upgraded services to customers.
Learn more about your drinking water, including how you can help keep our public water supply clean through backflow prevention. Also check out tips for preventing freezing pipes.
Learn more about your electric panel, protecting your electronic equipment and how to safely use a generator during a power outage.
Together, we prepare. Find information about preparing your household for an emergency, and learn about EWEB's Water Reliability Initiative.
500 East Fourth Ave.
Eugene, OR 97401
800-841-5871
541-685-7000
Open: Monday-Friday
9 a.m. - 5:30 p.m.
