Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Updates on the latest outages and resoration efforts.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Running the air conditioning can cause a blow to the household budget and increase carbon emissions.Find Out More
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
Now more than ever, people are looking for ways to save energy, reduce carbon emissions and improve home comfort. For many EWEB customers, some simple efficiency upgrades will tick all those boxes.Find Out More
As a community-owned, nonprofit utility, we have always worked with our customers in crisis, and this time is no different.
EWEB's Customer Care program provides a $260 bill credit annually to customers who meet income guidelines. In response to the coronavirus, EWEB increased the amount of funding available in April and expanded the program to also cover customers who experience a job loss related to the pandemic.
As a result, 1,000 customers received bill assistance this month alone. Comparing that to the average of 580 customers per month helped in the first three, pre-COVID months of 2020, shows the scale of financial hardship in our community.
But even with nearly triple the funding for April, the program was fully allocated within an hour when applications opened on April 1.
"We know these are challenging times and we want to do our part to help, alongside city, state and federal efforts," said Anna Wade in EWEB's Customer Solutions Office. "At the same time, we recognize that the widespread economic consequences of this crisis mean the need will certainly outstrip the availability of funds."
According to the Oregon Employment Department, initial claims for the week ending April 4, 2020 surpassed the highest number of weekly claims seen during the Great Recession for the third week in a row.
As the economic consequences continue to unfold, many support programs are experiencing the challenges of supply and demand.
Lane County, the City of Springfield, the City of Eugene, and Community LendingWorks created a Small Business Emergency Loan Fund (SBELF) to help local businesses but due to high demand, the fund is currently unavailable and interested businesses are being asked to submit an application to be put on the waiting list.
When EWEB's Customer Care program opens once again on May 1 and June 1, the utility will more than double the funding available.
In the time period of April to June, the bill assistance program will serve more than 2,600 households, and by year-end, nearly 7,000 households could receive the EWEB bill credit.
"At this point, we don't know how long the economic impacts will last," said Anna. "We are continuing to assess the funds that are available and help as many customers as we can, for as long as we can."
In addition to EWEB's COVID assistance programs, doing our part means maintaining an on-going focus on affordability for all customers.
This year marked the fifth time in the past six years with no residential electric price increase and the third year in a row with no jump in residential water prices.
Also this year, EWEB expanded income-based efficiency rebates and loans to upgrade heating systems, insulation, windows and water heaters, in some cases covering up to 100 percent of the costs.
"One of the most effective ways we can help customers on a sustained basis is to help them lower utility bills while internally managing administrative costs," said Anna.
If you were unable to access bill assistance funds in April prior to program close, we encourage you to apply next month. Applications will re-open May 1 at 9.a.m. and are accepted on a first-come, first-served basis until funds are fully allocated for the month.
In addition to the expanded bill credit, EWEB has suspended shut-offs and late-fees. We ask that if you start to fall behind on payments, please reach out to inquire about programs that could be beneficial to avoid accruing a large overdue balance.
If you have an efficiency loan through EWEB, we can defer payments upon request. We can also make flexible payment arrangements for customers experiencing a reduction in pay due to slowing business conditions, or those forced to take unpaid leave due to coronavirus mitigation effort.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.