From providing clean, healthy water to your home or business to safegaurding the community during power outages, safety is our first priority.
If your power goes out or you experience a water outage, it is important you let us know so we can get your service restored as quickly as possible.
For your power outage to be recorded and put on a restoration plan, you must call our toll-free outage reporting line at 1-844-484-2300. You must complete all prompts to record your outage.
If you experience a water outage or water emergency, please call 541-685-7595.
Trees are a major cause of power outages in the Eugene area. To help prevent tree-related outages we proactively prune trees to help keep our equipment clear.
We want to provide customers with better service, build a more resilient community and create a cleaner energy future. As a part of acheiving these goals, we are upgrading our electric and water meters to smart meters.
Learn more about your drinking water, including how you can help keep our public water supply clean through backflow prevention. Also check out tips for preventing freezing pipes.
Learn more about your electric panel, protecting your electronic equipment and how to safely use a generator during a power outage.
Sign up for EWEB news and updates.
Together, we prepare. Find information about preparing your household for an emergency, and learn about EWEB's Water Reliability Initiative.
Community wildfire prevention is increasingly important as climate, drought and a host of other issues are converging—resulting in more frequent and damaging wildfire events.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday
