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Important notice regarding payment services.

Payment services are currently unavailable as we upgrade our customer information and billing system. Payment services are scheduled to return on December 2.

Our phone lines and offices will be closed for the Thanksgiving holiday from 4 p.m. Wednesday, November 27 through 8:30 a.m. Monday, December 2. 

Learn more about our system updates and payment options here.


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Projects


For more than a century, EWEB has planned, built, and maintained the systems that deliver safe, reliable, and environmentally responsible power and water to Eugene homes and businesses—approximately 8.5 billion gallons of drinking water and 2.4 billion kilowatt-hours of electricity every year.

Investments made with your rates and under the leadership of your elected Board of Commissioners have allowed EWEB to deliver positive results for our customers and community, including:

  • One of the cleanest power portfolios in the nation, with 90% of our power coming from carbon-free resources
  • A proactive drinking water source protection program that for decades has maintained exceptional water quality in the McKenzie River
  • Development of emergency water stations and other infrastructure improvements to maintain high reliability, reduce storm-related outages, and prepare for emergencies
  • Energy-saving incentives, assistance programs for low-income customers, school grants and other programs to support quality of life in our community

Looking ahead, we're focused on outcomes that are important to our customers and community: providing you with better service, building a more resilient community, reducing outage freqeuency and response times, and creating a cleaner energy future.

Approximately 11 cents from every dollar in your EWEB bill goes to rehabilitating, replacing or installing new infrastructure, including the following major projects.

Water Reliablity Projects
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We're making investments to prepare, replace and maintain our community's water system.

Electric Reliability Projects
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To maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.

EWEB's 10-year Capital Improvement Plan for major infrastructure investments to rehabilitate, replace, and install new infrastructure will ensure we meet the current and future needs of our community, while maintaining reliable service.

Emergency Water Stations
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We are working with community partners to develop an emergency water supply program that includes several permanent distribution sites located throughout the community using groundwater wells, as well as mobile water trailers. 


Decommissioning the Leaburg Hydroelectric Project
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EWEB Commissioners voted to decommission the Leaburg Hydroelectric Project at the beginning of 2023. Learn how EWEB plans to remove Leaburg Dam, restore Leaburg Lake to river form, and the timeline for complying with regulations associated with decommissioning.

Willamette Water Treatment Plant
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While the McKenzie River will continue to be Eugene's primary water source, EWEB is in the early stages of developing the Willamette River as an additional water supply.

Smart meters
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We want to provide customers with better service, build a more resilient community and create a cleaner energy future. As a part of acheiving these goals, we are upgrading our electric and water meters to smart meters.