Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
At EWEB, we understand how important it is to protect the information that you provide to us. We value your trust and respect your expectation of privacy. Below you will find a summary of our privacy practices for all customers.
We only collect the information needed to establish and maintain your services. Customer information collected includes:
We use physical, electronic and procedural safeguards that comply with federal and state standards and laws to guard your customer information.
We do not sell customer information to anyone. We will not release customer information except:
1. To comply with law enforcement or legal processes
2. When it is necessary to protect or defend EWEB rights or property
3. To conduct utility operations
4. When it is necessary to protect against misuse or unauthorized use of your account or your customer information
If we detect real or potential fraudulent use of your account, we will attempt to contact you immediately. If your mailing address or phone number changes, it is important for you to let us know.
By providing your email address to EWEB, you agree to receive the following types of email communications: newsletters and occasional emails related to your EWEB service, including information on energy efficiency, safety and outages, surveys and promotions. You may opt out of email communications at any time using the Unsubscribe link at the bottom of each email.
EWEB reserves the right to amend this privacy practice at any time. If you have questions about our privacy practices, please email us.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday