Check out these Bill and Account FAQs.
If you don't find what you're looking for, ask a customer service analyst. We're here to help.
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ATTENTION OREGON COMMUNITY CREDIT UNION MEMBERS: If you are enrolled in EWEB autopay with an OCCU debit card, you must take action to avoid a failed or declined payment on your EWEB account.
We are aware that OCCU is introducing a new contactless debit card for their members. OCCU is instructing their members to activate new debit cards on May 8. According to OCCU, your old debit card will stop working on May 8 whether you’ve activated the new card or not.
Please take the following actions to ensure your EWEB autopayment is successful:
During this transition, be sure to check your EWEB account to ensure your OCCU debit card payment is successful. If we are unable to successfully process your autopayment, your enrollment in the autopay program will be cancelled, and you will need to reenroll in AutoPay.
Please contact EWEB customer service at 541-685-7000 or eweb.answers@eweb.org if you need assistance with your EWEB bill.
If you have questions about your bank account or debit card, please contact OCCU.
Beginning June 22, 2023, EWEB will update our bill payment timeline policy.
You will have 20 days to pay your bill on time from the date the bill is created. This change in policy gives you 5 more days to pay on time, and 28 days to pay your bill after the due date before disconnection of services would occur. Unpaid accounts will be eligible for disconnection 12 days earlier than before.
If the balance is not paid within:
The new timeline is consistent with industry standards and is intended to help customers avoid accruing large unpaid balances and the associated fees that can be assessed to overdue accounts.
EWEB's online customer portal gives you features and tools for securely managing your personal and business accounts from any device.
Need help registering your account, get step-by-step instructions.
Login or registerYou can make an online payment with your Visa, Mastercard or checking account without registering or logging in. You will need your EWEB account number, which is available at the top of your bill or your "bill-ready" email.
Guest PaymentPay by phone with a Visa, MasterCard, or checking account 24 hours a day using our automated pay-by-phone system.
Call 541-685-7000 and press option one. Have your EWEB account number ready.
Mail your payment, along with your bill stub, to our payment-processing center:
Eugene Water & Electric Board
PO Box 35192
Seattle, WA 98124-5192
You can now conveniently pay your EWEB bill with cash or debit card at any U.S. Walmart store.
Payments made at Walmart will be applied to your EWEB account in real time.
Learn about Walmart Pay
Under the recommendation of the city manager, the City of Eugene has been authorized to issue a 7 percent increase in local user wastewater fees, 3.5 percent in regional wastewater fees and a 4 percent increase in stormwater user fees, effective July 1, 2022.
Why do storm and wastewater charges appear on my EWEB bill?
Charges related to stormwater and wastewater appear in the water portion of customer bills, but are not EWEB charges. The City of Eugene owns and operates the stormwater and wastewater systems in Eugene. For efficiency, EWEB acts as the City's billing agent per City charter.
Learn more
You can schedule a preferred date to start or stop your service up to 90-days in advance.
Understanding how to read your bill is a good way to manage your electric and water usage.
Learn how to read electric and water meters.
Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month.
You may qualify for a bill credit and other assistance programs.
Reduce your energy and water waste. Our incentive programs can help with the upfront investment.
We attempt to read your meter every month. However, sometimes there are things that prevent an actual reading from taking place, resulting in an estimated bill.
Scammers who pretend to be utility employees exploit the trust customers place in EWEB. Knowing the signs can help you fight back against scammers' constantly changing tactics.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday
