Pay My Bill


Questions about your bill? ¿Preguntas sobre tu factura?

Check out these Bill and Account FAQs.

If you don't find what you're looking for, ask a customer service analyst. We're here to help.

  • Call us at 541-685-7000 from 8:30 a.m. to 5 p.m. Monday - Friday 
  • Send us an email

Para asistencia en español llame al 541-685-7000, presione 9

ATTENTION OREGON COMMUNITY CREDIT UNION MEMBERS: If you are enrolled in EWEB autopay with an OCCU debit card, you must take action to avoid a failed or declined payment on your EWEB account. 

We are aware that OCCU is introducing a new contactless debit card for their members. OCCU is instructing their members to activate new debit cards on May 8. According to OCCU, your old debit card will stop working on May 8 whether you’ve activated the new card or not. 

Please take the following actions to ensure your EWEB autopayment is successful: 

  1. Activate your new OCCU debit card on May 8.
  2. Log-in to myaccount.eweb.org. 
  3. Cancel your autopay enrollment.
  4. Add your new card information to your wallet.
  5. Re-enroll in autopay.
  6. If you have a past due balance, make a one-time payment, as the next autopayment will not draft until the next due date.

During this transition, be sure to check your EWEB account to ensure your OCCU debit card payment is successful. If we are unable to successfully process your autopayment, your enrollment in the autopay program will be cancelled, and you will need to reenroll in AutoPay. 

Please contact EWEB customer service at 541-685-7000 or eweb.answers@eweb.org if you need assistance with your EWEB bill. 

If you have questions about your bank account or debit card, please contact OCCU.










Start or stop service
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You can schedule a preferred date to start or stop your service up to 90-days in advance.

Reading your bill
Understanding my Bill

Understanding my Bill

Understanding how to read your bill is a good way to manage your electric and water usage.

Reading a meter
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Learn more

Learn how to read electric and water meters.

Budget billing
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Learn more

Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month. 

Payment Assistance Programs
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Learn more

You may qualify for a bill credit and other assistance programs.

Rebates and Savings
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Find out more

Reduce your energy and water waste. Our incentive programs can help with the upfront investment.

Estimated bills
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Learn more

We attempt to read your meter every month. However, sometimes there are things that prevent an actual reading from taking place, resulting in an estimated bill. 

Beware of scams
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Learn more

Scammers who pretend to be utility employees exploit the trust customers place in EWEB. Knowing the signs can help you fight back against scammers' constantly changing tactics.