EWEB is committed to delivering clean, affordable, and reliable electricity and water, while meeting our community's changing needs. To serve you better, we recently upgraded our customer information and billing system, which has been in place since the 1990s and was ready for a refresh.
You will notice several changes to your EWEB account and customer experience.
Important things to know
MyAccount; Your online customer portal
At EWEB, we're committed to making it easier for you to do business with us by putting more control in your hands. That's why we're improving the basics, like our online customer portal, which lets you securely manage your personal and business accounts from any device.
MyAccount, EWEB's online customer portal recently got an update! You will see a fresh new design, user-friendly layout, and enhanced security through multi-factor authentication (MFA). You will still have access to the features and tools you are familiar with, including:
- Updating your profile information
- Managing payments
- Signing up for alerts and notifications via email
- Managing multiple accounts, such as home and small business accounts
The upgraded portal also enables EWEB introduce new customer programs and services in the future.
While our customer portal is undergoing a visual update and may look different, it is still the secure portal you've always used. Be cautious of phishing attempts and only access the portal through official channels. Learn more about scams and how to protect yourself here.
Log in or register now
Migrating to the updated portal: New passwords and identity verification
We are dedicated to making the transition to our upgraded customer portal as seamless as possible for existing users.
If you're already registered there's no need to create a new profile or re-register your account(s). Simply login with your usual credentials and you will be prompted to verify your identity through multi-factor authentication (MFA) and change your password.
EWEB takes your data security seriously. By using an MFA process for initial logins on new devices, we ensure your personal information remains safe and private.
New Account Numbers
As part of the upgrade to our customer information and billing system, all EWEB customers have been assigned a new, numeric-only account number (no dashes or letters).
New account numbers are now available. For a limited time, your old account number can still be used for some actions.
You can find your new account number at the top of your January EWEB bill, by contacting customer service, or by logging into the online portal under “Account Information.”
Please note: Due to variations in billing cycles, your first bill in December may not include your new account number. By January 2025, all customers will have received a bill with their updated account number.
Your account number is required for several actions, including:
-Paying your bill online as an unregistered user
-Paying by phone, check or Walmart Pay
-Registering for MyAccount, EWEB's online customer portal
Frequently Asked Questions
Need help registering a new account, finding your account number, or updating your Autopay enrollment?
You can find answers to many of these questions in our Portal FAQs.
Can't find the answer to your question? Call us at 541-685-7000 from 8:30 a.m. to 5 p.m. Monday - Friday, or send us an email at eweb.answers@eweb.org.
