
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
As a publicly-owned utility, we try to make it easy for you to talk with us. We welcome your comments and questions, whether we are out in the community, on the phone, or corresponding over email.
Please note: This email form is only for existing customers. To start service, please call customer service at 541-685-7000.
Headquarters
(Visitation by appointment only)
500 East Fourth Avenue
Eugene, OR
Roosevelt Operations Center
(Visitation by appointment only)
4200 Roosevelt Boulevard
Eugene, OR
We're open Monday - Friday
Phone: 541-685-7000 from 9 a.m. to 6:30 p.m.
Lobby: EWEB offices and customer service lobby are closed to the public, but appointments may be available
Mailing Address
4200 Roosevelt Blvd.
Eugene, OR 97402
Your question or comment has been passed along to the appropriate department. We will be in touch within *two business days.
*We are experiencing a high volume of emails to customer service, which may result in a longer than typical response time. If you have an urgent matter regarding your account, please call 541-685-7000.
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Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday