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Start, Stop or Move My Service

We're here to help

Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday. 

By phone: 541-685-7000 from 8:30 a.m. to 5 p.m. 

Send us an email

You can schedule a preferred date to start or stop your service up to 90-days in advance. Selecting a date in advance can reduce wait times and help avoid hassles.

Here's how you can schedule your preferred date:

  • Use our online system  
  • Call customer service at 541-685-7000 during business hours from 8:30 a.m. to 5 p.m. Monday - Friday. Please note call volume is high in August and September and hold times may be longer than expected.

Please note, if you're a commercial customer, you must schedule to start, stop or move service by calling customer service. At this time, the online system is only for residential accounts.

When scheduling your start or stop date, keep in mind that your service may be turned on/off any time between 8 a.m. and 5 p.m. on the date you select.

Get started

Resources for new customers

Reading your bill
Understanding my Bill

Understanding my Bill

Understanding how to read your bill is a good way to manage your electric and water usage.

Pay my bill
View ways to pay

View ways to pay

There are several safe and easy ways to pay your bill.

Rebates, loans and tips
Learn more

Learn more

We offer rebates, loans and tips to help you reduce your energy and water use in and around your home. 

Learn more about EWEB
Learn more

Learn more

EWEB is a customer-owned public utility. We provide electric service to around 100,000 customers and water service to more than 60,000 customers in the Eugene area.