Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB has been working for several years on water reliability projects to ensure safe, reliable water continues to flow in our community. In addition to programs aimed at protecting water at the source, we are renovating the Hayden Bridge Water Filtration Plant, investing in our existing infrastructure, including replacing water mains and improving water pump stations, and developing neighborhood emergency water stations.
Just as your household invests in an emergency kit, EWEB is making investments to prepare, replace and maintain our community's water system.
We are working with community partners to develop an emergency water supply program that includes several permanent distribution sites located throughout the community using groundwater wells, as well as mobile water trailers. As of September 2022, five sites are operational:
Two additional sites are planned—near Churchill High School and near Roosevelt Middle School.
If disaster strikes our community's water system and you need to obtain water from one of these distribution sites, you will need to bring your own storage containers and disinfect the water before use. Get tips for storing and treating water.
Want to learn more about emergency preparedness and stay up to date on electric and water resiliency projects?
Click here to join our email list.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday