For an emergency outside of our normal business hours of Monday through Friday, 9 a.m. to 5:30 p.m., use the information provided below. If your are experiencing a life-threatening emergency please call 911.
Do not use Facebook or Twitter to report an emergency. We do not regularly monitor our social media accounts outside of business hours.
If you see a downed wire, need to have the power to your home or business immediately disconnected or are experiencing another emergency related to your electrical service call 1-844-484-2300. Once connected with the automated system, press "1" and then select option "2." Stay on the line until you are connected with one of our dispatchers. There may be many seconds of silence while the line is connected.
If you experience a water outage or water emergency, please call 541-685-7595. Stay on the line until you are connected with one of our dispatchers.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.