For an emergency outside of our normal business hours of Monday through Friday, 9 a.m. to 5:30 p.m., use the information provided below. If your are experiencing a life-threatening emergency please call 911.
Do not use Facebook or Twitter to report an emergency. We do not regularly monitor our social media accounts outside of business hours.
If you see a downed wire, need to have the power to your home or business immediately disconnected or are experiencing another emergency related to your electrical service call our toll-free outage reporting line at 1-844-484-2300. You must complete all prompts to record your outage. Stay on the line until you are connected with one of our dispatchers. There may be many seconds of silence while the line is connected.
If you experience a water outage or water emergency, please call 541-685-7595. Stay on the line until you are connected with one of our dispatchers.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday
