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Important notice regarding payment services.

Payment services are currently unavailable as we upgrade our customer information and billing system. Payment services are scheduled to return on December 2.

Our phone lines and offices will be closed for the Thanksgiving holiday from 4 p.m. Wednesday, November 27 through 8:30 a.m. Monday, December 2. 

Learn more about our system updates and payment options here.


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Your Public Utility


Founded in 1911, we are Oregon's largest customer-owned utility. We provide water and electricity to the Eugene community, as well as parts of east Springfield and the McKenzie River valley area. See a map of our service area

As a public utility, we do not operate to earn a profit or to serve the investment needs of stockholders. Instead, EWEB is chartered by the City of Eugene to serve the interests of its citizens. We are owned by the people of Eugene and it's our job to provide reliable, affordable water and electricity for our customers. 

Our mission is to enhance our community's vitality by delivering drinking water and electric services consistent with the values of our customer-owners. And our vision is to do so while being a local utility that inspires our customers to invest in and rely on us.

Our core values:

  • SAFE: We value the safety, physical and psychological wellness, of our workforce and the public, the security and integrity of cyber assets and data, and the protection of our customers’ assets. 
  • RELIABLE: We value the ongoing continuous on-demand delivery of drinking water and electricity, and the dependability of our response to our customers.
  • AFFORDABLE: We value and respect our customer-owners’ financial resources by making wise investments and controlling costs and rates.
  • ENVIRONMENTAL: We value the prudent and sustainable stewardship of the environment and natural resources, including preserving our watershed, and our role in reducing the greenhouse gases (GHGs) contributing to Climate Change.
  • COMMUNITY/CULTURE: We value a culture of intentional actions and outcomes, continuous improvement, diverse perspectives, that is trustworthy, respectful, equitable, and inclusive to employees and community members. We are dedicated to our public service, professions, local governance, and commitment to serve our community honestly and with integrity.

Your elected commissioners
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The citizens of Eugene elect five commissioners to four-year terms. They dedicate their service to the utility as volunteers without pay.

Public meetings
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The board holds its regular meetings on the first Tuesday of each month.  Commissioners welcome and encourage customers to come to meetings and share feedback.

Your drinking water quality
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Access to clean water is vital to our community. That is why we work hard to deliver water that meets or exceeds all state and federal health standards.

Our power supply
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Learn more about where your electricity comes from.








Public records requests
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We support and encourage the routine disclosure of information. If you can't find what you're looking for in routine channels, you may make a public records request.

Our policies and procedures
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It's important that you have easy access to our policies, procedures, fees, charges and rates for electricity, water and other services.