Call us at (541) 685-7861, or send us an email.
When you turn on your tap, you expect the water to be pure, healthy and tasty. That is why we work hard to deliver water that meets or exceeds all state and federal health standards. In fact, we are proud to say we have never violated any Environmental Protection Agency water quality standard.
In early December 2019, we changed the way we disinfect drinking water, switching from chlorine gas to a liquid chlorine bleach that is manufactured on-site at our Hayden Bridge Filtration Plant. The new system, which uses coarse salt, water and electrolytic conversion to make sodium hypochlorite (bleach), allows us to store enough salt at the filtration plant to last three months. Read more.
There have been questions about the coronavirus (COVID-19) and the interface with drinking water. EWEB's existing drinking water treatment protocols inactivate waterborne pathogens, including viruses, which prevents them from contaminating drinking water. Our drinking water meets or exceeds all drinking water standards, including 4-log (99.99%) inactivation of viruses as required by the U.S. Environmental Protection Agency. Read more
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Here's how we deliver safe and tasty water to you:
So turn on your tap and enjoy a glass of tasty and healthy water anytime day or night.
Water Filtration Process
We work hard to make sure that high-quality drinking water flows from your tap. But sometimes the plumbing and fixtures in your home can affect the taste, odor or color of your water.
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We monitor the McKenzie Watershed for cyanobacterial harmful algal blooms (cyanoHABs) throughout the spring and summer to make sure your drinking water is safe. When we spot a bloom in Cougar Reservoir or Blue River Reservoir, we immediately begin sampling for cyanotoxins.
Through the fall of 2019, there have been reports in the media, a book by a New York Times bestselling author and a major motion picture about the presence of contaminants in drinking water. Much of the emphasis has revolved around disinfection by-products and polyfluoroalkyl substances in various drinking water sources.
With the increased customer interest driven by the media mentioned above, we want to assure our customers that the drinking water delivered to your homes and businesses is safe and healthy.
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Lead in the environment
There are many sources of lead in the environment, including dust, soil, air, food and water as well as residues from the discontinued use of leaded paint and leaded gasoline. The U.S. Environmental Protection Agency provides simple steps that you can take to lower your chances of exposure to lead.
Lead in drinking water
Public health is our highest priority. We care about the health of the families that drink our water and we want to help limit your exposure to lead in drinking water. The main source of lead in water in the Eugene area is old household plumbing. Lead solder was commonly used in homes built or plumbed with copper pipes before 1986. Lead also can be found in brass faucets and fixtures installed prior to 2014.
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Our technicians as well as independent laboratories collect and test more than 85,000 samples from source to tap each year. EWEB is proud to say that we have never violated a maximum contaminant level or any other water quality standard established by EPA.
Read the reports
Check out answers to some of the most frequently asked questions about our water.
Water Quality FAQs
EWEB is heavily involved in protecting drinking water in the aftermath of the Holiday Farm Fire.
Protecting the McKenzie River Watershed helps to ensure excellent drinking water quality for customers and residents today and into the future.
Check out ideas for saving water inside and outside of your home. You can also take advantage of our rebates for customer-side hand valves and ultra high efficiency toilets.
Just as your household invests in an emergency kit, EWEB is making investments to prepare, replace and maintain our community's water system.
The U.S. Environmental Protection Agency provides additional information about drinking water.
Learn more about drinking water from the Oregon Health Authority.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
