Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Call us at (541) 685-7861, or send us an email.
We are fortunate to have a high-quality drinking water source, the McKenzie River. Water treatment begins with management of this great resource. We partner with local conservation organizations to protect and maintain our healthy watershed. Visit our Source Water Protection Program to learn more about how we help protect the McKenzie River watershed.
Even with a high-quality drinking water source we still have to filter and disinfect the river water to deliver safe drinking water to your tap. At the Hayden Bridge Water Filtration Plant we use a three step process to turn water from the McKenzie River into safe drinking water.
1) Before filtration
3) After filtration
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday