Our Policies & Procedures

Policies and Procedures Manual

• Customer Service Policy, Pricing and Glossary Appendices
  
• Electric Utility Operational Procedures
• Water Utility Operational Procedures
• EWEB Social Media Rules of Conduct

Note: If you have difficulty loading the larger (Acrobat PDF) documents, try right-clicking on the link and choosing "Save Target as" to save a copy to your computer, then open the file from there.

Appeals Form
In accordance with our policy, an EWEB account holder in disagreement with a utility bill, supplemental charge or fee, demand notice, or other charge has the right to file an appeal with the EWEB Appeals Committee. Return a completed and signed form to EWEB to initiate the appeals process.

Medical Support Program 
To qualify for the Medical Support Program, the use of approved electrical medical equipment is required. There are two parts to the program application, one of which must be filled in by a qualified medical professional. Please review the program details and application for more information.