
To report a power outage that does not appear on the map, call our toll-free outage reporting line at 1-844-484-2300. You must complete all prompts to record your outage.
Our text message reporting feature is experiencing technical difficulties, please do not use the text feature to report your outage at this time.
Map refreshes every 10 minutes.
All information presented on this map is approximate and subject to change. While we do our best to ensure the quality of the information, EWEB makes no guarantee as to its accuracy, completeness or timeliness. The outage locations are generalized to protect customer privacy and estimated restoration times are estimates only. We can't guarantee that power will be restored to your home or business within the time frame displayed.
RED = WE'RE AWARE THAT POWER IS OUT IN THE AREA
An outage report has been received by either a customer manually reporting, or a smart meter automatically reporting. EWEB is aware of an outage, but we haven't started working on restoration yet. We are performing a variety of tasks such as calling in crew resources or evaluating incoming outage reports to isolate the possible cause of the outage. In a major event such as a wind or snow storm, we may be prioritizing multiple outages based on the hierarchy of repair.
What should you do?
YELLOW = PRE-RESTORATION WORK IN PROGRESS
EWEB has assigned crew resources to perform pre-restoration tasks. Depending on the nature of the outage, those crew resources may include wire watchers (keep the public safe from downed wires until repair crews arrive), troubleshooter (a qualified Line Technician dispatched to determine the cause of an outage and make repairs if possible), assessment team (in a large-scale event, determine the cause of an outage so that repair crews and equipment can be assigned), or tree crews (remove trees or limbs so that repair crews can safely restore power). During pre-restoration, you may see crews come and go. Crews may arrive at a location to disconnect power, assess the situation, make safe downed wires, and so on, and then leave to continue this process at another location where there is damage. If there is major damage (wires down, broken poles, etc.) the actual repair will happen later, by a repair crew.
What should you do?
GREEN = RESTORATION WORK IN PROGRESS
A repair crew is either en route, currently working on repairs, or is scheduled to work on repairs sometime today. In many cases, an estimated restoration time will now display on the outage map.
What should you do?
Never touch a downed power line or anything it may be touching. If you see a downed power line, call us immediately at 1-844-484-2300.