We're modernizing our systems to better serve you and our community.

• Where will our energy come from in the decades ahead? 
• How will we store and transmit that energy over long distances to better sync supply and demand, mitigating the need for new, expensive power plants? 
• As our society transitions away from fossil fuels, how will we meet the growing electricity demand? 
• How can we reduce water waste and conserve this precious resource?

These are big, complex challenges of our time. And while the solutions are not easy, the answers all have something in common: smart, modern technologies are helping transition to a more resilient, efficient, and sustainable electric grid.

We want to provide you with better service, build a more resilient community, reduce water waste, and create a cleaner energy future.

As a part of achieving these goals, we are upgrading our electric and water meters throughout our community.

• As of early 2026, nearly all Eugene customers have smart electric and water meters installed. 

• Across Eugene’s urban territory, smart meters have reduced the number of times that service trucks must roll out to customers by 90% since 2015. 

• Smart water meters are helping customers prevent millions of gallons of water waste.

Fees for Manual Meter Reading

EWEB plans to introduce fees in 2026 for customers who choose Manual instead of Automatic Meter Reading.

Learn more