Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Updates on the latest outages and resoration efforts.Find Out More
Here in the northwest, we are all too aware that wildfires often result in loss of life and property.Find Out More
As our nation continues to respond to COVID-19, there is no better time to take action. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume August 10.Find Out More
EWEB is asking customers to enroll in the recovery and crisis assistance programs before service disconnections for nonpayment of bills resume on August 10.Find Out More
Running the air conditioning can cause a blow to the household budget and increase carbon emissions.Find Out More
With the help of generous customers and community partners, EWEB’s Energy Share program helps customers who are struggling to pay their utility bills and who may be at risk of disconnection of services.Find Out More
We’re taking steps to help residential, business and non-profit customers maintain or re-establish good account standing and ensure all customers have access to reliable power and water at affordable rates.Find Out More
EWEB is resuming route-based deployment for smart electric and water meters as a part of our gradual and responsible return to normal operations.Find Out More
How EWEB is responding and how we’re ensuring that you continue to receive the water and electric services you depend on from us, safely, reliably and affordably.Find Out More
Crews will resume critical reliability work such as replacing damaged utility poles, upgrading meters, rebuilding power lines, and replacing aging water mains.Find Out More
As your community-owned utility, we will take the necessary steps to emerge from this crisis with the dual goal of protecting vulnerable customers while keeping the utility financially and operationally resilient.Find Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.Find Out More
Making partial payments and other tips for managing your bill and avoiding scams.Find Out More
Now more than ever, people are looking for ways to save energy, reduce carbon emissions and improve home comfort. For many EWEB customers, some simple efficiency upgrades will tick all those boxes.Find Out More
EWEB on March 14 temporarily suspended disconnections for nonpayment to allow you more time to pay if you need it. We also will not charge late fees during this time.
We provide services that are vital to our community and we understand that now, maybe more than ever, our customers need reliable power and water as you navigate the uncertainty and challenges ahead. As a community-owned, nonprofit utility, we have always worked with our customers in crisis, and this time is no different.
If you are facing hardship or need assistance, contact our customer service team.
During this uncertain time, we don't want customers who may already be struggling financially to accrue large utility bill balances that may be even harder to pay-off later. We encourage customers to contact us to inquire about programs that could be beneficial to avoid accruing a large overdue balance.
We know the impacts of COVID-19 are far-reaching and customers will feel the financial impact for months ahead. Like much of the country, we don't know when business will return to normal, including when disconnections may resume. We will work with customers who have fallen behind when that transition occurs. We ask that if you start to fall behind on payments, please reach out so we are better prepared to support customers during whatever the transition back to "normal business" may be.
Contact customer service at 541-685-7000 for help or to set up a payment plan.
We recognize that the COVID-19 outbreak means that a lot of our customers are spending more time at home now, which could lead to higher utility bills. Managing your usage during this time can help lower your bills.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.