Nine days without power: My ice storm story as an EWEB customer and employee
While beautiful and peaceful, buying a home on the edge of the forest and surrounded by trees has its tradeoffs. Moving “upriver,” I knew there would be more threats to prepare for, including Mother Nature’s seasonal surprises.Find Out More
EWEB achieves power restoration milestone over the weekend
Crews have so far restored power for 92% of customers who originally lost power at the height of the ice storm.Find Out More
Reenergized McKenzie River Valley transmission lines allow EWEB crews to restore power upriver
On Friday, a majority of EWEB crews tackled power restoration efforts upriver, after federally managed transmission lines were reenergized Thursday.Find Out More
EWEB estimates one week to complete power system restoration
On Wednesday, EWEB crews restored power for about 10,000 customers by repairing large equipment first.Find Out More
Second round of ice and ensuing thaw prompt mass power outages
On Wednesday, all EWEB crews, who have been working nonstop since Saturday, traversed EWEB’s service territory assessing the damage and restoring transmission lines and main power feeders.Find Out More
Power restored at EWEB’s water treatment plant
Crews restored electric power at EWEB's Hayden Bridge Water Filtration Plant Monday evening, allowing operators to switch off the generators and rely again on the grid. Meanwhile, EWEB crews brace for additional outages amidst second round of ice and during the coming thaw.Find Out More
EWEB crews making downed lines safe and restoring power across Eugene and the foothills
As EWEB works to restore electric service to customers affected by the ice storm, the customer-owned utility is following established policies and its “hierarchy of repair” to prioritize repairs that restore electric service to the greatest number of customers.Find Out More
Leaburg Decommissioning Action Plan
Plan details next steps through regulatory processes to begin dismantling Leaburg Dam by 2032.Find Out More
What’s ahead in 2024: General manager’s message to EWEB customer-owners
At the start of the new year, we back at accomplishments from 2023 and look ahead at what's to come in 2024.Find Out More
Currin Substation: End of year update
EWEB Engineer Philip Peterson explains what's been happening in the final stretch to complete the substation rebuild.Find Out More
EWEB 2023 year in review
In 2023, EWEB invested in our community with grants, rebates and an array of other programs and measures aimed at fulfilling our core values of safety, reliability, affordability, environmental responsibility and community/culture.Find Out More
EWEB Recognized with Excellence in Communications Awards from American Public Power Association
We are proud to have been recognized with two Excellence in Public Power Communications Awards for 2023 from the American Public Power Association (APPA).Find Out More
Let's talk turkey. If a disaster strikes, is your family ready?
Many of us avoid discussing politics over the dinner table in the spirit of family peace and harmony. But here's a topic that can bring everyone together: emergency preparedness.Find Out More
EWEB To Hold First of Two Public Hearings on Proposed 2024 Budget and Prices
At the Nov. 7 Board of Commissioners meeting, EWEB staff will present a proposed budget that includes rate increases necessary to support utility operations and make needed infrastructure investments.Find Out More
Public Power Week Poster Contest Winners 2023
The results are in! View the winning posters from EWEB's 2023 Public Power Week Poster Contest.Find Out More
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Recovery Moves Forward at EWEB
April 30, 2021
As we continue to recover from the personal, professional, and financial impacts of the coronavirus, EWEB has started sunsetting some of the pandemic relief programs we put in place in March 2020.
Starting May 1, we will resume regular service charges including the $5 late fee on past due balances.
During the early phases of the pandemic, we immediately implemented short-term crisis programs for customers. The pandemic relief programs included temporarily suspending service disconnections and late fees for past due bills, expanding eligibility for EWEB Customer Care bill credits to include those who were unemployed due to the pandemic, and increasing funding for the bill assistance program.
In mid-2020, we began shifting from crisis response to recovery, by offering extended repayment plans with no interest or fees. In August, we resumed standard disconnection procedures for those customers who were behind on their bills and had not enrolled in a repayment plan.
With more people in our community receiving vaccines, workplaces returning to a new normal, and the economy starting to recover, EWEB is winding down remaining programs to ensure the long-term financial health of the utility.
As of May 1, collection fees will be reinstated, and the residential repayment plan is no longer available. The commercial repayment plan will be available for a few more months.
As a customer-owned nonprofit utility, EWEB is not able to continue the expanded assistance programs indefinitely, nor can we simply waive past-due balances. Equity for all customers must be considered in these decisions, and we cannot continue to ask some of our customers to subsidize their neighbors.
Fortunately, EWEB entered this crisis in a strong financial position, after several years of efforts to become more efficient, lower operating costs, and reduce debt. Residential electric prices will not increase due to the extraordinary aid extended during the pandemic, and EWEB's financial health will remain in a secure position. Thanks in part to a healthy financial standing, EWEB is able to increase the Customer Care bill assistance amount from $260 to $280, effective May 1, and to continue other programs, such as incentives to install efficiency improvements that reduce monthly utility bills.
Customers experiencing hardship should contact EWEB. Staff members are available to review accounts and determine what options are available to support you. Our Customer Care program will continue undergoing regular reviews.
Our customer service team is available at 541-685-7000 to help with any questions or assistance needed from 9 a.m. to 6:30 p.m. Monday through Friday. For more updates and information, visit our COVID-19 information page.