Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB offers a $280 bill credit annually to eligible customers. View income guidelines to see if you qualify based on your household size and income. Learn more about eligibility criteria here.
Applications for Customer Care open on the first business day of each month, and funds are available on a first-come, first-served basis until fully committed for the month.
Applications will re-open the first business day of the month at 8:30 .a.m.
Please use one of the following methods to apply:
1. Apply online (preferred method)
Before applying, have ready:
2. Apply over the phone
If you are unable to apply online, call us at 541-685-7000 M-F 8:30 a.m. - 5 p.m. Applications are first-come, first-served, and open the first business day of each month at 8:30 a.m.
3. Apply by mail available for senior and disabled customers (with proof of Supplemental Security Income benefits ONLY)
Proof of SSI (Supplemental Security Income) benefits is required. Click here to download and print the application, or call us at 541-685-7000 and we will be happy to send you a printed application.
Customers who qualify for Fast Track approval will typically see $280 posted to their account within five business days.
To Fast Track your application, EWEB must have proof of income eligibility:
If eligible proof is not provided, you will need additional income verification, and it will take 3-5 weeks to receive the credit.
Learn more about proof of eligibility and how to Fast Track your application.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday