
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.
Find Out MoreTo maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.
Find Out MoreGreenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.
Find Out MoreFor the past year, EWEB’s electric division has been preparing for a complete reconstruction of the Currin substation. Quite simply, it’s reached the end of its useful life.
Find Out MoreWith cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.
Find Out MoreEWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.
Find Out MoreWorld Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.
Find Out MoreIn January, our elected Board of Commissioners approved an agreement for EWEB to make an unprecedented bulk purchase of substation transformers.
Find Out MoreEWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.
Find Out MoreEWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.
Find Out MoreEnergy Efficiency tips to help you reduce your energy usage for National Cut your Energy Costs Day
Find Out MoreWe all know LEDs use less energy, but what does that mean for your holiday budget in real dollars?
Find Out MoreFor EWEB, preparing for harsh winter storms is a year-round responsibility. While we can’t control the weather, we can make our electric infrastructure more resilient to withstand storms that bring snow, ice and wind to Eugene.
Find Out MoreImagine if heavy snowfall and freezing rain hit Eugene this winter. Imagine damaged trees, road closures and widespread power outages. What would you do?
Find Out MoreWhen access to pad mount transformers, cable, and smart meter chips tightened, EWEB only had one choice – double down on its core values, provide safe and reliable electricity. Below are the stories from EWEB staff about how they have navigated the ups and downs of this new frontier.
Find Out MoreNovember 15, 2019
Cold weather is coming, and that means households will rely on their heating systems to stay healthy and comfortable. Running the heat 24 hours a day, and the occasional extreme cold snap, like the ones we've seen in the last few years, can put stress on older, inefficient equipment, potentially leading to expensive emergency repairs.
At some point, it may be time for a new heating system for your home or rental property. But how do you know if the system needs replacement or repair?
Here are some signs that it may be time to upgrade your heating system:
Heating, ventilation, and air conditioning systems require proper, regular maintenance in order to work efficiently, but even in the best-case scenarios, most systems last only 15 to 20 years.
When heating systems are not working to their full capacity, they typically use more energy than normal causing your bill to go up. Your EWEB bill shows how much electricity you use each month, making it easy to compare usage over time.
If the heating system seems louder than usual, it could mean there's a problem or the equipment is wearing out. Contact a professional to determine if your system needs a repair or if it needs to be replaced.
Uneven heating is often a sign that your system isn't working as efficiently as it should.
If it sounds like the heating system in your home or rental property is reaching the end of its useful life, you might want to consider replacing it with a new, high-efficiency heat pump. A ductless heat pump is cheaper to install and operate than any other heating system, easy to maintain, provides significant bill savings, improves air quality, and comes standard with built-in air conditioner. Replace your older furnace before winter weather arrives, and you can enjoy those benefits all year long.
Check out EWEB's rebates and loans for ducted and ductless systems.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday