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Rising Together: Female operation staffers begin industry mentorship program

March 07, 2025 Robyn Smith, EWEB Communications

Three women in operation leadership roles at EWEB

One week into Women's History Month and just before International Women's Day on March 8, three women in EWEB leadership roles embarked on a 10-month journey of mentorship, fellowship, and professional development.

EWEB's Distribution Engineering Supervisor, Amber Fails, and Electric Meter Supervisor, Julie Nuttall, began the Western Energy Institute (WEI) Women in Leadership Program as mentees, with EWEB Chief Operations Officer Karen Kelley stepping in as a mentor.

This regional mentorship and development program addresses some of the opportunities and challenges women face in the energy industry. It advocates for workplace inclusion and teamwork and discusses critical issues in attracting and maintaining a diverse workforce. About 40 mentors and mentees are matched across companies and connect over ten months.

In her first year as a supervisor, Amber Fails is excited to learn from other women in the industry. Amber began her career in the banking and lending industry and eventually sought a new career when she felt she had learned as much as possible.

"After five years with EWEB, I was hungry for a leadership role. So, when the supervisor position opened, I threw my name in the hat," Amber said.

While Amber has experience as a team leader, she admits there's still a lot to learn about the technical side of being a supervisor in an operations field – something she'll seek guidance from her mentor in the program.

"I wish this type of program was available when I started," said Julie Nuttall, who has been at EWEB for 22 years.

Julie, a supervisor in the Electric Division since 2012, will experience the mentorship program from the opposite end of the career spectrum. Although she has her fair share of experience as a leader, she says this program is an opportunity to stretch her wings, collaborate, and network with team leaders from other companies.

"I started in customer service, and I learned a lot about the utility that way," said Julie. "After a while, I took a position in the vegetation management department and found my passion for work in operations. I enjoy working with crews, fixing technical problems, and finding solutions. Every day is interesting."

Julie said that when she first started at the utility, few women held leadership roles, but the number has climbed over the years. Today, half of EWEB's executive team are women.

Karen Kelley, EWEB's chief operations officer since 2021, describes herself as a "servant leader" and has 30 years of experience. She supports and mentors the four division managers covering water operations, electric operations, power generation, and support services. She advances EWEB's strategic goals by keeping staff supported and focused.

As a WEI program mentor, Karen will offer expertise to rising women in the industry.

"This program is an opportunity for us to create lasting change, not only as leaders in our fields but for all the women who will follow in our footsteps," said Karen. "Leadership isn't about being at the top. It's about lifting others as you rise."

Amber Fails has fondly felt this sentiment during her time at EWEB. Regardless of gender, she says her coworkers have only supported her professional growth.

"It's empowering. I have an overwhelming feeling that I can't fail because I have these great people with a wealth of knowledge surrounding me every step of the way," said Amber.

It’s ok not to have it all figured out, Karen Kelley added.

"The key is to keep learning, keep evolving, and to trust that you're exactly where you need to be. Don't be afraid to ask for help – we all need it," said Karen.

Stay tuned for another update about Amber, Julie, and Karen when they complete the WEI Women in Leadership Program in November.