Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.
By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.
Send us an email
Your EWEB billing statement provides useful information, including:
Detailed pricing information for residential water and electric service.
This section of your statement gives your monthly usage and costs. A bar chart offers historical usage information. Learn more about our electric pricing
If you pay for water, the second page of your statement has information about your water consumption and costs. A bar chart provides historical water usage information. Learn more about our water pricing
City of Eugene charges
We are the billing agent for wastewater and stormwater services that the City of Eugene provides. If you have questions about wastewater and stormwater charges, please call the City of Eugene at 541-682-4900.
This section highlights other utility services and charges, such as loans, rebates, Customer Care donations, account processing charges, late fees and collection charges, plus other special programs.
Your bill is due by the due date.
If "Due Upon Receipt" appears in the Payment Due box, you have an existing past-due balance. In this case, your bill is due immediately. If your account is past due, we may disconnect your service and additional charges are required to reconnect your service. If you feel you are unable to pay your bill in full by the due date, give us a call.
While it is EWEB's intention to read every meter each month, there are occassions when we need to estimate a customer's usage due to various circumstances such as weather, technical difficulties, complications accessing the meter, or due to changes in staffing.
If we are unable to collect the actual meter read, standard business practice is to calculate an estimate of the amount of energy and water you used in that billing period.
When usage is estimated, the estimation calculation is based on the average of the prior month's usage, the same month last year and the prior month last year.
When actual usage is collected after an estimate, any difference between the prior estimation and your actual usage is automatically corrected. If our estimate was too low (your usage was more than we estimated), the difference between the estimated usage and your actual usage will be added to your next bill. If our estimate was too high (your usage was less than we estimated), you'll be credited on your next bill for the additional amount you paid.Learn more...
Most of us have higher electric bills during the winter months and lower bills other times of year. These fluctuations can make budgeting for your utility bill difficult.
Our Budget Billing program allows you to even out your energy and water costs over the course of a year through a fixed payment each month.
With this payment plan, you will not experience bill surprises in the months you use the most electricity and water, making your budget a little easier to manage.Learn more
You may qualify for a bill credit and other assistance programs.
Reduce your energy and water waste. Our incentive programs can help with the upfront investment.