Understanding my Bill


We're here to help

Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday. 

By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.

Send us an email

Your EWEB billing statement provides useful information, including:

    • The amount due, including any past due balance

    • Number of days in the billing cylce and average temperature, which can affect your usage and total bill

    • The amount of electricity and water used

  • Additional charges, including City of Eugene wastewater and stormwater fees

Residential prices
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Detailed pricing information for residential water and electric service.

Commercial pricing
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Learn more about our business pricing for water and electric service.

Bill Self Assessment
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Check out a few steps to better understand your electric and water usage.






Related Programs

Payment Assistance Programs
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You may qualify for a bill credit and other assistance programs.

Rebates and Savings
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Find out more

Reduce your energy and water waste. Our incentive programs can help with the upfront investment.

Reading a meter
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Learn more

Learn how to read electric and water meters.

Beware of scams
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Scammers who pretend to be utility employees exploit the trust customers place in EWEB. Knowing the signs can help you fight back against scammers' constantly changing tactics.