Skip to Content

Customer Portal FAQ

Need help registering a new account, updating your password, or updating your Autopay enrollment? Click here to find answers to common questions in our Portal Troubleshooting Guide.


(Close)

Related News

  • Related News

  • EWEB Board Approves 2025 Budget and Rate Increases to Fund Critical Infrastructure Investments

    EWEB’s budget is less than initially projected while still addressing aging infrastructure and rising costs to ensure reliable utility services for Eugene.

    Find Out More
  • Giving the gift of preparedness

    The holiday season is the perfect opportunity to help your friends and family prepare for an emergency or disaster.

    Find Out More
  • EWEB continues 2025 budget and rate-setting process

    EWEB’s elected Board of Commissioners are considering rate changes intended to help maintain reliable utility services and support essential investments in Eugene’s water and electric infrastructure.

    Find Out More
  • Celebrating the new Currin Substation

    After two years of rebuilding the substation, EWEB honors the Currin Substation with a ribbon-cutting.

    Find Out More
  • 2025 rate update: Less than Initially Forecasted

    While the costs of producing and delivering electricity and water are rising, EWEB is actively working to reduce the financial impact of rate increases in 2025.

    Find Out More
  • Show More
Four things to do before turning on the heater this fall

October 15, 2019

Mom and young daughter cozy on the couch reading a book together

As the days get shorter and the nights get colder, many of us will turn on the heat for the first time this season. Before winter sets in, take a few steps to ensure your systems are working properly and efficiently. 

Maintain the filter

Air filters, although small, do a big job—they maintain the air quality in your home and help your heater run efficiently. Clean or replace furnace filters in the fall and then regularly during the heating season, following manufacturers' recommendations.

Check the vents

To maximize warm air flow, make sure that furniture, rugs and window coverings don't block your vents. And make sure all the registers are open for business!

Clear the area

If you have outdoor equipment, check that trees, shrubs and leaves aren't blocking the unit and obstructing airflow. If your furnace is located in the garage or other indoor space, clear away any clutter that may have accumulated around it.

Check the thermostat

Give the system a test run to make sure your thermostat is functioning properly. If you have a programmable thermostat, make sure the schedule is optimized for comfort and efficiency. For electric forced air and resistance heat, we recommend 68 degrees when you're home and awake, and 7-10 degrees lower at night and when you're away from the house for several hours. If you have a heat pump, set it and forget it at 68 degrees.

Bonus tip: Replace an older furnace with a new high-efficiency system

If your furnace is more than fifteen years old, you might want to consider replacing it this fall with a new, high-efficiency heat pump. A heat pump can deliver two to three times more heat energy to a home than the electric energy it consumes. That can mean big savings on your energy bills. EWEB offers rebates and loans on ducted and ductless systems. Replace your older furnace before it's time to turn it on, and you can enjoy those savings all winter long.