The best way to reduce your overall utility bill is to use less energy and water. Efficient appliances and weatherization upgrades can help. We make it easier for you to invest in efficiency products through our rebate and loan programs. Income-qualifying customers may be eligible for expanded rebates or loans to upgrade heating systems, insulation, windows and more.

Qualifications:

• Qualification is based on your household income and the size of your household. View the income guidelines to see if you qualify for these programs. Total household income includes gross income for all adults over the age of 18, including roommates. 
• Documented qualifying income level for the previous month is required. 
• For owner-occupied homes, only the qualifying account holder's primary residence may qualify. For rentals, the tenant must be income qualified and be the current EWEB account holder. 
• Maximum aggregated income-based rebates are $8,000 per customer (recipient) and $8,000 per premises (residence) over a 10-year period. Each individual product may have a limit as well. 
• Applications may be denied for closed accounts, abusive behavior toward EWEB, tampering with any EWEB property, or any evidence of fraud. 

Please note that income-based efficiency rebates and loans are for homes with existing electric heating and water heating. 

To learn about eligibility and other program requirements, follow links above to individual product pages, or contact us at ems.answers@eweb.org or  541-685-7088.

Electricity is an essential service that enables local organizations to provide safe housing for those experiencing homelessness or extended outages. In addition to existing housing disparities, climate change is impacting our community beyond severe cold weather events. Extended fire seasons, hotter days and air quality events impact the unhoused community disproportionally and will demand a larger community support system that targets resources outside of Warming Centers. 

This is an opportunity for EWEB to proactively assist organizations that are on the front lines of providing services during a crisis or year round. Beginning January 2023 eligible organizations can apply for EWEB bill credits to cover 10% of annual utility charges with a grant cap based on duration of operations. 

Qualifications

• Organizations must have 501(c)(3) status and be able to provide proof upon request.
• The facility's primary focus must be providing assistance to the unhoused population.
• The facility must have at least one year of consumption.
• Part-time facilities are defined as those who operate as a crisis or emergency housing shelter for less than 120 days per calendar year.
• Full-time facilities are defined as those who operate a crisis or emergency housing shelter more than 120 days per calendar year.

Utility Bill Assistance

Assistance will be in the form of a bill credit, issued no more than one time per account per calendar year. Awards will be determined by 10% of the previous year's total utility charges, with caps based on duration of operations.

Apply Online

New Shelter Looking to Start Service

Non-profits who are looking to establish service for a new shelter may be eligible for expedited electric service connection and/or subsidized connection fees. To qualify, the shelter must be for the purpose of providing services to the unhoused community.

For more information , please contact EWEB’s Distribution Engineering team at 541-685-7521 or email distributionengineering@eweb.org. This offer will expire 12/31/2026.

In addition to EWEB's Customer Care Program, you may also qualify for the federal LIHEAP program. LIHEAP provides financial assistance to limited income households for home heating and energy bills, and payments can be applied to electricity, gas, wood, pellets and propane.  The LIHEAP program year begins the first working day of November. Funds are distributed on a monthly cycle until depleted. 

To learn more about LIHEAP, visit the Lane County website.

Need help understanding how to read your bill once LIHEAP funds are applied? Check out the following handouts.

• Your EWEB Bill & LIHEAP Funds
• Your EWEB Budget Bill & LIHEAP Funds

There are times when we require a deposit prior to starting service. If you need help paying a deposit, please call our customer service department at 541-685-7000 to speak with someone about our deposit guarantor program.