Questions about your bill or payment? Call us at 541-685-7000 from 8:30 a.m. to 5 p.m. Monday - Friday, or send us an email.
As a provider of vital products and services, maintaining service continuity is a top priority for EWEB, as is the utility's stewardship of customer resources. We understand the challenges customers are facing, and we want to work with each individual to find solutions.
Any customers struggling to pay their bills should call EWEB at 541-685-7000 from 8:30 a.m. to 5 p.m. Monday - Friday.
Income-eligible customers can apply for bill assistance once per calendar year. Those who qualify will receive a $280 bill credit.
Social security numbers are not required on the application, as legal status is not an eligibility criterion.
Applications for Customer Care open on the first business day of each month and funds are available on a first-come, first-served basis until fully committed for the month.
The best way to reduce your overall utility bill is to use less energy and water. Efficient appliances and weatherization upgrades can help. We make it easier for you to invest in efficiency products through our rebate and loan programs. Income-qualifying customers may be eligible for expanded rebates or loans to upgrade heating systems, insulation, windows and more.
Please note that income-based efficiency rebates and loans are for homes with existing electric heating and water heating.
|Product||Rebate||Zero Interest Loan|
|Ductless Heat Pump||Owner Occupied: $3,800
|Up to $6,000, plus $2,000 per additional head installed (maximum 5 total heads)|
|Insulation||100 percent of eligible program costs||NA|
|Windows||Owner Occupied: $20/sq ft of glass
Rental: $10/sq ft of glass
|Up to $4,000|
|Heat Pump Water Heater||Owner Occupied: $1,700
|Up to $2,500|
|Water Leak Repair Assistance||100 percent of eligible costs||
To learn about eligibility and other program requirements, follow links above to individual product pages, or contact us at email@example.com or 541-685-7088.
Electricity is an essential service that enables local organizations to provide safe housing for those experiencing homelessness or extended outages. In addition to existing housing disparities, climate change is impacting our community beyond severe cold weather events. Extended fire seasons, hotter days and air quality events impact the unhoused community disproportionally and will demand a larger community support system that targets resources outside of Warming Centers.
This is an opportunity for EWEB to proactively assist organizations that are on the front lines of providing services during a crisis or year round. Beginning January 2023 eligible organizations can apply for EWEB bill credits to cover 10% of annual utility charges with a grant cap based on duration of operations.
Utility Bill Assistance
Assistance will be in the form of a bill credit, issued no more than one time per account per calendar year. Awards will be determined by 10% of the previous year's total utility charges, with caps based on duration of operations.
|Type of Facility||Grant Cap|
|Bill Credit Amount for First Facility|
|Part Time (<120 days)||≤$500|
|Full TIme (>120 days)||≤$1000|
|Bill Credit Amount for Additional Facilities|
|Part Time (<120 days)||≤$250|
|Full TIme (>120 days)||≤$500|
New Shelter Looking to Start Service
Non-profits who are looking to establish service for a new shelter may be eligible for expedited electric service connection and/or subsidized connection fees. To qualify, the shelter must be for the purpose of providing services to the unhoused community.
For more information , please contact EWEB’s Distribution Engineering team at 541-685-7521 or email firstname.lastname@example.org. This offer will expire 12/31/2026.
In addition to EWEB's Customer Care Program, you may also qualify for the federal LIHEAP program. LIHEAP provides financial assistance to limited income households for home heating and energy bills, and payments can be applied to electricity, gas, wood, pellets and propane. The LIHEAP program year begins the first working day of November. Funds are distributed on a monthly cycle until depleted.
To learn more about LIHEAP, visit the Lane County website.
Need help understanding how to read your bill once LIHEAP funds are applied? Check out the following handouts.
There are times when we require a deposit prior to starting service. If you need help paying a deposit, please call our customer service department at 541-685-7000 to speak with someone about our deposit guarantor program.
Understanding how to read your bill is a good way to manage your electric and water usage.
Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month.
We offer rebates, loans and tips to help you reduce your energy and water use in and around your home.
A simplified, reader-friendly bill focused on providing information in a clear, readable way so you can make informed decisions about your energy and water use.
Introducing a new online customer portal that gives you better features and tools for managing your personal and business accounts from any device.