Residential Ductless Heat Pump Program

Questions?

Email our energy experts at ems.answers@eweb.org or call 541-685-7088 for more information and to get started.
For all loan specific questions, email ems.loans@eweb.org or call 541-685-7318.
Considering a ductless heat pump?

A ductless heat pump that is powered by electricity is cheaper to install and operate than any other heating system. Ductless systems are easy to maintain, provide significant bill savings, improve air quality, and offer year-round comfort with a built-in air conditioner.

We offer these rebates or loans

Standard rebates and loans:

  • $800 rebate per home, or
  • Up to a $6000 zero-percent interest loan for single-head systems plus $2000 for each additional head (maximum 5 total heads)
  • Loans and rebates cannot be combined

Income-based rebates and loans:

  • Owner-occupied rebate $3,800
  • Rental rebate $1,000
  • Up to a $6000 zero-percent interest loan for single-head systems plus $2000 for each additional head (maximum 5 total heads)
  • Loan is available in addition to rebate for costs above rebate amount
  • Please see income-based qualifications here. 

Some energy efficiency upgrades may be eligible for federal tax credits in addition to rebates provided by EWEB. Additional information can be found on the Energy Star website. 
For questions on how or if any tax credits may apply to you, please refer to a licensed tax professional. 
Program eligibility
  • All EWEB electric customers may be eligible.
  • The new Ductless Heat Pump must serve the primary living area of the home. If the pre-existing heating system is non-electric, the new Ductless Heat Pump also must be the primary heating system serving more than 50 percent of the home's heated living area. 
  • The participant's signature on the residential application is required.  The participant must be the EWEB account holder (or authorized on the account), owner or owner's representative. 
  • Loan approval is based on your EWEB credit history and credit report. Approved loan amounts may vary based on approved credit. Loan applicant(s) must be the homeowner(s). 
  • Single- or multi- head systems may only be installed in single-family homes, manufactured homes, side-by-side condos/townhomes, or non-stacked apartments.  If you are unsure whether your home qualifies, please call us at 541-685-7088.
  • For another dwelling on the same tax lot to qualify for an additional rebate or loan, the unit must have its own kitchen, bathroom(s) and bedroom(s), have separate electric service, and be occupied by a customer as a primary residence. Each customer may only have one primary residence. 
  • Only one (1) rebate or loan per home, unless an existing heat pump system is removed and replaced with a qualifying system (HSPF of 11 or higher). 
  • If there is a pre-existing heat pump in the home, it must be removed and replaced with a qualifying system (HSPF of 11 or higher) in order to receive a rebate or loan. 
  • The system must be installed by a licensed HVAC installer. 
  • Installation documentation must be received before any payment is processed. For necessary documentation and other resources, visit our contractor page. 
Get started!

Step One:

Apply online here. Once we receive and process your application, we will send you a confirmation email.  If you are also applying for a loan, check 'Yes' in the application and you will be guided through the required questions. 

  • If this is a rental home, please print and sign a W9 and mail to our office. 
  • If you prefer to mail in a paper project application, you can print one here. 
  • If you prefer to mail in a paper loan application, you can print one here (loan applications must be accompanied by a program application). Paper applications can be dropped off or mailed to:

EWEB Customer Solutions
4200 Roosevelt Blvd
Eugene, OR 97402

Applications can be emailed to ems.answers@eweb.org 

Step Two:

Select a contractor to do the work. Here is a list of contractors who have recently participated in EWEB programs.  You are welcome to use contractors who are not listed. However, Ductless Heat Pump contractors must be licensed HVAC installers. 

  • EWEB recommends but does not require that participants acquire multiple bids. 
  • For ongoing care and maintenance of your Ductless Heat Pump, check out this helpful Ductless Heat Pump Homeowners guide. 
  • If the customer decides to upgrade insulation levels, that work should be completed after the installation of the ductless heat pump.  Insulation upgrades may be eligible for a rebate or 0% interest loan. 

After installation of the system and all required contractor documents have been received, EWEB will verify the system for program compliance.  Rebate payments will be mailed to either the participant or the contractor approximately four to six weeks from the date EWEB approves the installation.  Loan payments will be mailed approximately four to six weeks after the homeowner returns the signed loan contracts to EWEB. 

Check out more ways to save

Insulation, Air Sealing and Windows Program
Learn more

Learn more

We offer rebates to help you upgrade your home's existing shell with energy-efficient products.  Improve your insulation and you can conserve heating and save money over time. 

Heat pump water heater program
Learn more

Learn more

We promote energy efficiency by offering you a streamlined and cost-effective way to replace your home's existing water heater with an energy-efficient heat pump water heater. 

Ducted heat pump program
Read more

Read more

High-efficiency heat pumps are ideal for our mild Pacific Northwest climate. 

Everyday actions can add up
Energy Saving Tips

Energy Saving Tips

Saving money on your energy bill may be easier than you think. Check out tips that could deliver real savings. 

Water Conservation Tips
Check out some tips

Check out some tips

Check out ideas for saving water inside and outside of your home. You can also take advantage of our rebates for customer-side hand valves and ultra high efficiency toilets.

Eugene Water & Electric Board

Contact Us


Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday