- Residential Customers
- Business Customers
- Contractors & Developers
-
Outages & Safety
- Community & Environment
-
About Us
Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.
By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.
Send us an email
In response to COVID-19, EWEB offices and customer service lobby are closed to the public.
As a community-owned utility, we believe that everyone should have safe, reliable energy and water. To help make utility services more affordable for all customers, we offer a variety of income-based programs.
Would you like to receive information about income-based programs, tips for saving money through energy and water efficiency, and more? Join our customer email list, and choose the topics that you care about so we can keep in touch about EWEB projects, events, and services that are important to your life.
Join our email list
Applications for Customer Care will re-open Monday, June 1 at 9.a.m.
EWEB offers $260 in bill assistance annually to eligible customers. View income guidelines to see if you qualify based on your household size and income. More information can be found here.
In response to the economic disruptions caused by the coronavirus, EWEB has temporarily extended the $260 bill assistance credit to customers who have lost their job due to coronavirus, regardless of income. Proof of unemployment is required.
To prevent spread of the virus, EWEB will NOT ACCEPT IN-PERSON APPLICATIONS for Customer Care bill assistance.
1. Apply online (preferred method)
Click here to complete the application online.
Before applying, have ready:
WATCH: Video tutorial for the online application.
WATCH: Acceptable documents for proof of job loss
NEW! Self-employed/contract/gig workers receiving unemployment through Oregon's Pandemic Unemployment Assistance (PUA) program can submit PUA documentation to qualify for FastTrack approval.
2. Apply over the phone
If you are unable to apply online, call us at 541-685-7000 M-F 9 a.m. - 6:30 p.m. Applications are first-come, first-served, and open the first business day of each month at 9 a.m.
3. Apply by mail (senior and disabled customers ONLY)
Proof of SSI or SSDI benefits is required. Click here to download and print the application, or call us at 541-685-7000 and we will be happy to send you a printed application.
Customers who qualify for Fast Track approval will typically see $260 posted to their account within five business days.
To Fast Track your application, EWEB must have proof of income eligibility:
If eligible proof is not provided, you will need additional income-verification, and it will take 3-5 weeks to receive the credit.
Learn more about proof of eligibility and how to Fast Track your application.
PLEASE NOTE: As a preventative response to the spread of coronavirus in the state of Oregon, we are suspending the home audit program through May in an effort to protect our customers and employees. We hope this action will help reduce the risk of contracting and/or transmitting the virus. The home audit program may resume in the month of June, but given the uncertainty and rapidly changing circumstances, we will not schedule future home audits at this time. We apologize for any inconvenience this may cause.
EWEB's free Efficiency Education Program is available to customers who meet income guidelines or who have difficulty paying their EWEB bill and would like to reduce energy use.
Free home energy audit: We will visit your home and evaluate it for energy and water efficiency, looking for opportunities to reduce your monthly utility bill, improve your home comfort and lower your carbon footprint. Customers participating in the Efficiency Education Program will receive a free kit with energy and water-saving products and basic emergency preparedness supplies.
To learn more and see if you qualify:
Email: eweb.assistance@eweb.org
Call: 541-685-7088
The best way to reduce your overall utility bill is to use less energy and water. Efficient appliances and weatherization upgrades can help. We make it easier for you to invest in efficiency products through our rebate and loan programs. Income-qualifying customers may be eligible for expanded rebates or loans to upgrade heating systems, insulation, windows and more. Qualification is based on your household income and the size of your household. View the income guidelines to see if you qualify for these programs. Please note that income-based efficiency rebates and loans are for homes with existing electric heating and water heating.
| Product | Rebate | Zero Interest Loan |
|---|---|---|
| Ductless Heat Pump | Owner Occupied: $3,800 Rental:$1,000 |
Up to $4,000, plus $1,500 per additional head installed |
| Insulation | 100 percent of eligible program costs | NA |
| Windows | Owner Occupied: $20/sq ft of glass Rental: $10/sq ft of glass |
Up to $4,000 |
| Heat Pump Water Heater | Owner Occupied: $1,700 Rental: $1,000 |
Up to $2,500 |
| Water Leak Repair Assistance | 100 percent of eligible costs | NA |
To learn about eligibility and other program requirements, follow links above to individual product pages, or contact us at ems.answers@eweb.org or 541-685-7088.
In addition to EWEB's Customer Care Program, you may also qualify for the federal LIHEAP program. LIHEAP provides financial assistance to limited income households for home heating and energy bills, and payments can be applied to electricity, gas, wood, pellets and propane. The LIHEAP program year begins the first working day of November. Funds are distributed on a monthly cycle until depleted.
To learn more about LIHEAP, visit the Lane County website.
There are times when we require a deposit prior to starting service. If you need help paying a deposit, please call our customer service department at 541-685-7000 to speak with someone about our deposit guarantor program.
Understanding how to read your bill is a good way to manage your electric and water usage.
Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month.
We offer rebates, loans and tips to help you reduce your energy and water use in and around your home.
While our Customer Care programs help thousands of customers each year, the need in the community is greater than the funding. You can make a difference by donating to our Energy Share program.
500 East Fourth Ave.
Eugene, OR 97401
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.
