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Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.
By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.
Visit us: 500 E 4th Ave, Eugene, OR 97401 from 9 a.m. - 5:30 p.m.
Send us an email
We offer a variety of programs to income-qualifying customers. You may qualify for a bill credit, expanded rebates or loans for efficiency upgrades and other assistance programs.
Qualification is based on your household income and the size of your household. View the income guidelines to see if you qualify for the program.
If you can't find what you are looking for or have questions about the programs available to you, please call us or visit our office. We can direct you to income verification services, help you apply for efficiency rebates and loans, or set up payment arrangements.
As a community-owned utility, we believe that everyone should have safe, reliable energy and water. To help make utility services more affordable for income-qualifying customers, EWEB offers $200 in bill assistance annually through our Customer Care Program.
EWEB Customer Care is administered by Lane County Human Services. To apply for the $200 bill assistance, visit the Lane County website.
To learn more about the Customer Care Program, contact us at eweb.answers@eweb.org or call 541-685-7000.
In addition to EWEB's Customer Care Program, you may also qualify for the federal LIHEAP program. LIHEAP provides financial assistance to limited income households for home heating and energy bills, and payments can be applied to electricity, gas, wood, pellets and propane. The LIHEAP program year begins the first working day of November. Funds are distributed on a monthly cycle until depleted.
To learn more about LIHEAP, visit the Lane County website.
The best way to reduce your overall utility bill is to use less energy and water. Efficient appliances and weatherization upgrades can help. We make it easier for you to invest in efficiency products through our rebate and loan programs. Income-qualifying customers may be eligible for extended rebates to upgrade heating systems, insulation, windows and more.
| Product | Rebate | Zero Interest Loan |
|---|---|---|
| Ductless Heat Pump | Owner Occupied: $3,800 Rental:$1,000 |
Up to $4,000, plus $1,500 per additional head installed |
| Insulation | 100 percent of eligible program costs | NA |
| Windows | Owner Occupied: $20/sq ft of glass Rental: $10/sq ft of glass |
Up to $4,000 |
| Heat Pump Water Heater | $1,000 | NA |
| Water Leak Repair Assistance | 100 percent of eligible costs | NA |
To learn about eligibility and other program requirements, follow links above to individual product pages, or contact us at ems.answers@eweb.org or 541-685-7088.
Following income verification through EWEB's Customer Care Program, recipients are eligible for a free in-home audit. We will visit your home and evaluate it for energy and water efficiency, looking for opportunities that can help reduce your monthly utility bill, improve your home comfort and lower your carbon footprint. Customers participating in the Efficiency Education Program will receive a free kit with energy and water-saving products and basic emergency preparedness supplies.
To participate in the Efficiency Education Program:
There are times when we require a deposit prior to starting service. If you need help paying a deposit, please call our customer service department at 541-685-7000 to speak with someone about our deposit guarantor program.
Understanding how to read your bill is a good way to manage your electric and water usage.
Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month.
We offer rebates, loans and tips to help you reduce your energy and water use in and around your home.
While our Customer Care programs help thousands of customers each year, the need in the community is greater than the funding. You can make a difference by donating to the Customer Care programs.
500 East Fourth Ave.
Eugene, OR 97401
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.
