Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.
By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.
Visit us: 500 E 4th Ave, Eugene, OR 97401 from 9 a.m. - 5:30 p.m.
Send us an email
As a community-owned utility, we believe that everyone should have safe, reliable energy and water. To help make utility services more affordable for all customers, we offer a variety of income-based programs.
Would you like to receive information about income-based programs, tips for saving money through energy and water efficiency, and more? Join our customer email list, and choose the topics that you care about so we can keep in touch about EWEB projects, events, and services that are important to your life.
Join our email list
Customer Care for the current month is now closed. Please visit us again on the first business day of next month when additional funds will be available.
EWEB offers $260 in bill assistance annually through our Customer Care Program. Qualification is based on your household income and the size of your household. View the income guidelines to see if you qualify for the program. Additional program information and exclusions can be found here.
Bill assistance funding is made available throughout the entire year. On the first business day of each month, applications are accepted on a first-come, first-served basis until funds for that month have been fully allocated.
In response to the economic disruptions caused by the coronavirus crisis, EWEB is extending the $260 credit (effective April 1) to customers who have experienced a job loss related to the crisis. Income guidelines will be waived for this benefit. Eligible customers need only show proof of unemployment benefits from the Oregon Department of Employment. Learn more about EWEB's COVID-19 response.
As a preventive response to the spread of the virus, EWEB will NOT ACCEPT IN-PERSON APPLICATIONS for Customer Care bill assistance until further notice.
Please use one of the following methods to apply for Customer Care:
1. Apply online (preferred method)
The application will open on the first business day of each month on a first-come, first-served basis.
Before applying, have ready:
2. Apply over the phone
If you are not able to apply online, you can call EWEB Customer Service at 541-685-7000 M-F 9 a.m. - 6:30 p.m. The application will open on the first business day of each month on a first-come, first-served basis.
Please note, LIHEAP recipients can receive Fast Track approval over the phone. However, our staff cannot accept proof of SNAP/TANF/WIC/unemployment/SSI over the phone.
3. Mail-in option for senior and disabled customers
Senior and disabled customers may apply through the mail with proof of SSI or SSDI benefits. Click here to download and print the application, or call EWEB Customer Service at 541-685-7000 and we will be happy to send you a printed application.
Please note, the mail-in option is ONLY available to senior and disabled customers with proof of SSI or SSDI.
Customers who qualify for Fast Track approval will typically see the $260 bill credit posted to their EWEB account within five business days.
To Fast Track your application, EWEB must have proof of income eligibility:
If you are unable to include acceptable proof of eligibility with your application, you will need to participate in an income-verification process, and it will take 3-5 weeks to receive the EWEB bill credit.
PLEASE NOTE: As a preventative response to the spread of coronavirus in the state of Oregon, we are suspending the home audit program through March in an effort to protect our customers and employees. We hope this action will help reduce the risk of contracting and/or transmitting the virus. The home audit program may resume in the month of April, but given the uncertainty and rapidly changing circumstances, we will not schedule future home audits at this time. We apologize for any inconvenience this may cause.
EWEB's free Efficiency Education Program is available to customers who meet income guidelines or who have difficulty paying their EWEB bill and would like to reduce energy use.
Free home energy audit: We will visit your home and evaluate it for energy and water efficiency, looking for opportunities to reduce your monthly utility bill, improve your home comfort and lower your carbon footprint. Customers participating in the Efficiency Education Program will receive a free kit with energy and water-saving products and basic emergency preparedness supplies.
To learn more and see if you qualify:
The best way to reduce your overall utility bill is to use less energy and water. Efficient appliances and weatherization upgrades can help. We make it easier for you to invest in efficiency products through our rebate and loan programs. Income-qualifying customers may be eligible for expanded rebates or loans to upgrade heating systems, insulation, windows and more. Qualification is based on your household income and the size of your household. View the income guidelines to see if you qualify for these programs.
|Product||Rebate||Zero Interest Loan|
|Ductless Heat Pump||Owner Occupied: $3,800
|Up to $4,000, plus $1,500 per additional head installed|
|Insulation||100 percent of eligible program costs||NA|
|Windows||Owner Occupied: $20/sq ft of glass
Rental: $10/sq ft of glass
|Up to $4,000|
|Heat Pump Water Heater||Owner Occupied: $1,700
|Up to $2,500|
|Water Leak Repair Assistance||100 percent of eligible costs||NA|
To learn about eligibility and other program requirements, follow links above to individual product pages, or contact us at email@example.com or 541-685-7088.
In addition to EWEB's Customer Care Program, you may also qualify for the federal LIHEAP program. LIHEAP provides financial assistance to limited income households for home heating and energy bills, and payments can be applied to electricity, gas, wood, pellets and propane. The LIHEAP program year begins the first working day of November. Funds are distributed on a monthly cycle until depleted.
To learn more about LIHEAP, visit the Lane County website.
There are times when we require a deposit prior to starting service. If you need help paying a deposit, please call our customer service department at 541-685-7000 to speak with someone about our deposit guarantor program.
Understanding how to read your bill is a good way to manage your electric and water usage.
Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month.
We offer rebates, loans and tips to help you reduce your energy and water use in and around your home.