Income-Based Assistance


We look forward to serving you

Questions about your bill or payment? Call us at 541-685-7000 from 9 a.m. - 6:30 p.m. Monday through Friday, or send us an email.

In response to COVID-19, EWEB offices and customer service lobby are closed to the public.

We understand the challenges customers are facing, and we want to work with each individual to find solutions. 

In addition to our bill assistance program and repayment plans, we may be able to offer special terms and/or crisis funding for customers who have unique circumstances due the economic impacts of the pandemic, such as those who lost their jobs and are still awaiting federal pandemic assistance or state unemployment benefits.

Any customers struggling to pay their bills, should call EWEB at 541-685-7000 M-F 9 a.m. - 6:30 p.m. or visit our COVID-19 resource center for more information.

For customers who have a past-due balance and who have not enrolled in a repayment plan, EWEB returned to standard disconnection procedures effective Aug. 10, 2020.








Reading your bill
Understanding my Bill

Understanding my Bill

Understanding how to read your bill is a good way to manage your electric and water usage.

Budget billing
Learn more

Learn more

Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month. 

Rebates, loans and tips
Learn more

Learn more

We offer rebates, loans and tips to help you reduce your energy and water use in and around your home. 

Join us in helping our community.
Learn how to donate

Learn how to donate

While our Customer Care programs help thousands of customers each year, the need in the community is greater than the funding. You can make a difference by donating to our Energy Share program.

Coming in 2020: New Bill
Sneak a Peek

Sneak a Peek

We want to make it easy for you to do business with us, and your monthly utility bill is a key part of that relationship. Customer feedback provided the framework from which the new bill was designed, resulting in a simplified, reader-friendly bill.

Coming in 2020: My Account
More Info

More Info

Later this year we will introduce My Account, a new online system that gives you better features and tools for securely managing your personal and business accounts from any device.