Income-based Assistance


We look forward to serving you

Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.

By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.

Visit us: 500 E 4th Ave, Eugene, OR 97401 from 9 a.m. - 5:30 p.m.

Send us an email

We offer a variety of programs to income-qualifying customers. You may qualify for a bill credit, expanded rebates or loans for efficiency upgrades and other assistance programs.

Qualification is based on your household income and the size of your household. View the income guidelines to see if you qualify for the program.

If you can't find what you are looking for or have questions about the programs available to you, please call us or visit our office. We can direct you to income verification services, help you apply for efficiency rebates and loans, or set up payment arrangements.







Reading your bill
Check out helpful hints

Check out helpful hints

Understanding how to read your bill is a good way to manage your electric and water usage.

Budget billing
Learn more

Learn more

Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month. 

Rebates, loans and tips
Learn more

Learn more

We offer rebates, loans and tips to help you reduce your energy and water use in and around your home. 

Join us in helping our community.
Learn how to donate

Learn how to donate

While our Customer Care programs help thousands of customers each year, the need in the community is greater than the funding. You can make a difference by donating to the Customer Care programs.