Income-Based Assistance


We look forward to serving you

Questions about your bill or payment? Call us at 541-685-7000 from 9 a.m. - 6:30 p.m. Monday through Friday, or send us an email.

In response to COVID-19, EWEB offices and customer service lobby are closed to the public.

As a provider of vital products and services, maintaining service continuity is a top priority for EWEB, as is the utility's stewardship of customer resources. We understand the challenges customers are facing, and we want to work with each individual to find solutions. 

Any customers struggling to pay their bills should call EWEB at 541-685-7000 M-F 9 a.m. - 6:30 p.m. 







Reading your bill
Understanding my Bill

Understanding my Bill

Understanding how to read your bill is a good way to manage your electric and water usage.

Budget billing
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Learn more

Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month. 

Rebates, loans and tips
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Learn more

We offer rebates, loans and tips to help you reduce your energy and water use in and around your home. 

Join us in helping our community.
Learn how to donate

Learn how to donate

While our Customer Care programs help thousands of customers each year, the need in the community is greater than the funding. You can make a difference by donating to our Energy Share program.

Introducing a fresh look to the EWEB bill
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Learn More

A simplified, reader-friendly bill focused on providing information in a clear, readable way so you can make informed decisions about your energy and water use.

A new customer experience
Register Today

Register Today

Introducing a new online customer portal that gives you better features and tools for managing your personal and business accounts from any device.

ATTENTION Autopay customers
Important Information

Important Information

Your autopay enrollment did not transfer to the new system. With the launch of the portal, you need to re-enroll in autopay.