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About Us
Questions about your bill or payment? Call us at 541-685-7000 from 9 a.m. - 6:30 p.m. Monday through Friday, or send us an email.
In response to COVID-19, EWEB offices and customer service lobby are closed to the public.
We understand the challenges customers are facing, and we want to work with each individual to find solutions.
In addition to our bill assistance program and repayment plans, we may be able to offer special terms and/or crisis funding for customers who have unique circumstances due the economic impacts of the pandemic, such as those who lost their jobs and are still awaiting federal pandemic assistance or state unemployment benefits.
Any customers struggling to pay their bills, should call EWEB at 541-685-7000 M-F 9 a.m. - 6:30 p.m. or visit our COVID-19 resource center for more information.
For customers who have a past-due balance and who have not enrolled in a repayment plan, EWEB returned to standard disconnection procedures effective Aug. 10, 2020.
EWEB offers a $260 bill credit annually to eligible customers. View income guidelines to see if you qualify based on your household size and income. Learn more about eligibility criteria here.
COVID-19 job loss: In response to the economic disruptions caused by the coronavirus, EWEB has temporarily extended the $260 bill assistance credit to customers who have lost their job due to coronavirus, regardless of income. Proof of unemployment is required.
Applications for Customer Care open on the first business day of each month, and funds are available on a first-come, first-served basis until fully committed for the month.
Applications will re-open the first business day of the month at 9.a.m.
To prevent the spread of the virus, EWEB will NOT ACCEPT IN-PERSON APPLICATIONS for Customer Care bill assistance. Please use one of the following methods to apply:
1. Apply online (preferred method)
Click here to complete the application online.
Before applying, have ready:
WATCH: Video tutorial for the online application.
WATCH: Acceptable documents for proof of job loss
NEW! Self-employed/contract/gig workers receiving unemployment through Oregon's Pandemic Unemployment Assistance (PUA) program can submit PUA documentation to qualify for FastTrack approval.
2. Apply over the phone
If you are unable to apply online, call us at 541-685-7000 M-F 9 a.m. - 6:30 p.m. Applications are first-come, first-served, and open the first business day of each month at 9 a.m.
3. Apply by mail (senior and disabled customers ONLY)
Proof of SSI or SSDI benefits is required. Click here to download and print the application, or call us at 541-685-7000 and we will be happy to send you a printed application.
Customers who qualify for Fast Track approval will typically see $260 posted to their account within five business days.
To Fast Track your application, EWEB must have proof of income eligibility:
If eligible proof is not provided, you will need additional income verification, and it will take 3-5 weeks to receive the credit.
Learn more about proof of eligibility and how to Fast Track your application.
PLEASE NOTE: As a preventative response to the spread of coronavirus in the state of Oregon, we are suspending the home audit program indefinitely in an effort to protect our customers and employees. We hope this action will help reduce the risk of contracting and/or transmitting the virus. The home audit program may resume later in 2020, but given the uncertainty and rapidly changing circumstances, we will not schedule future home audits at this time. We apologize for any inconvenience this may cause.
EWEB's free Efficiency Education Program is available to customers who meet income guidelines or who have difficulty paying their EWEB bill and would like to reduce energy use.
Free home energy audit: We will visit your home and evaluate it for energy and water efficiency, looking for opportunities to reduce your monthly utility bill, improve your home comfort and lower your carbon footprint. Customers participating in the Efficiency Education Program will receive a free kit with energy and water-saving products and basic emergency preparedness supplies.
To learn more and see if you qualify:
Email: eweb.assistance@eweb.org
Call: 541-685-7088
The best way to reduce your overall utility bill is to use less energy and water. Efficient appliances and weatherization upgrades can help. We make it easier for you to invest in efficiency products through our rebate and loan programs. Income-qualifying customers may be eligible for expanded rebates or loans to upgrade heating systems, insulation, windows and more.
Qualifications:
Please note that income-based efficiency rebates and loans are for homes with existing electric heating and water heating.
| Product | Rebate | Zero Interest Loan |
|---|---|---|
| Ductless Heat Pump | Owner Occupied: $3,800 Rental:$1,000 |
Up to $4,000, plus $1,500 per additional head installed (maximum 5 total heads) |
| Insulation | 100 percent of eligible program costs | NA |
| Windows | Owner Occupied: $20/sq ft of glass Rental: $10/sq ft of glass |
Up to $4,000 |
| Heat Pump Water Heater | Owner Occupied: $1,700 Rental: $1,000 |
Up to $2,500 |
| Water Leak Repair Assistance | 100 percent of eligible costs |
NA |
To learn about eligibility and other program requirements, follow links above to individual product pages, or contact us at ems.answers@eweb.org or 541-685-7088.
In addition to EWEB's Customer Care Program, you may also qualify for the federal LIHEAP program. LIHEAP provides financial assistance to limited income households for home heating and energy bills, and payments can be applied to electricity, gas, wood, pellets and propane. The LIHEAP program year begins the first working day of November. Funds are distributed on a monthly cycle until depleted.
To learn more about LIHEAP, visit the Lane County website.
There are times when we require a deposit prior to starting service. If you need help paying a deposit, please call our customer service department at 541-685-7000 to speak with someone about our deposit guarantor program.
Understanding how to read your bill is a good way to manage your electric and water usage.
Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month.
We offer rebates, loans and tips to help you reduce your energy and water use in and around your home.
While our Customer Care programs help thousands of customers each year, the need in the community is greater than the funding. You can make a difference by donating to our Energy Share program.
We want to make it easy for you to do business with us, and your monthly utility bill is a key part of that relationship. Customer feedback provided the framework from which the new bill was designed, resulting in a simplified, reader-friendly bill.
Later this year we will introduce My Account, a new online system that gives you better features and tools for securely managing your personal and business accounts from any device.
500 East Fourth Ave.
Eugene, OR 97401
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.
