Questions about your bill or payment? Call us at 541-685-7000 from 9 a.m. - 6:30 p.m. Monday through Friday, or send us an email.
In response to COVID-19, EWEB offices and customer service lobby are closed to the public.
We understand the challenges customers are facing, and we want to work with each individual to find solutions.
In addition to our bill assistance program and repayment plans, we may be able to offer special terms and/or crisis funding for customers who have unique circumstances due the economic impacts of the pandemic, such as those who lost their jobs and are still awaiting federal pandemic assistance or state unemployment benefits.
Any customers struggling to pay their bills, should call EWEB at 541-685-7000 M-F 9 a.m. - 6:30 p.m. or visit our COVID-19 resource center for more information.
For customers who have a past-due balance and who have not enrolled in a repayment plan, EWEB returned to standard disconnection procedures effective Aug. 10, 2020.
Income-eligible customers can apply for a $260 bill credit annually. In response to the economic disruptions caused by the coronavirus, we have temporarily extended the $260 bill assistance credit to customers who have lost their job.
Applications for Customer Care open on the first business day of each month and funds are available on a first-come, first-served basis until fully committed for the month.
The best way to reduce your overall utility bill is to use less energy and water. Efficient appliances and weatherization upgrades can help. We make it easier for you to invest in efficiency products through our rebate and loan programs. Income-qualifying customers may be eligible for expanded rebates or loans to upgrade heating systems, insulation, windows and more.
Please note that income-based efficiency rebates and loans are for homes with existing electric heating and water heating.
|Product||Rebate||Zero Interest Loan|
|Ductless Heat Pump||Owner Occupied: $3,800
|Up to $4,000, plus $1,500 per additional head installed (maximum 5 total heads)|
|Insulation||100 percent of eligible program costs||NA|
|Windows||Owner Occupied: $20/sq ft of glass
Rental: $10/sq ft of glass
|Up to $4,000|
|Heat Pump Water Heater||Owner Occupied: $1,700
|Up to $2,500|
|Water Leak Repair Assistance||100 percent of eligible costs||
To learn about eligibility and other program requirements, follow links above to individual product pages, or contact us at firstname.lastname@example.org or 541-685-7088.
In addition to EWEB's Customer Care Program, you may also qualify for the federal LIHEAP program. LIHEAP provides financial assistance to limited income households for home heating and energy bills, and payments can be applied to electricity, gas, wood, pellets and propane. The LIHEAP program year begins the first working day of November. Funds are distributed on a monthly cycle until depleted.
To learn more about LIHEAP, visit the Lane County website.
There are times when we require a deposit prior to starting service. If you need help paying a deposit, please call our customer service department at 541-685-7000 to speak with someone about our deposit guarantor program.
Understanding how to read your bill is a good way to manage your electric and water usage.
Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month.
We offer rebates, loans and tips to help you reduce your energy and water use in and around your home.
We want to make it easy for you to do business with us, and your monthly utility bill is a key part of that relationship. Customer feedback provided the framework from which the new bill was designed, resulting in a simplified, reader-friendly bill.