Customer Care for the current month is now closed. Please visit us again on the first business day of next month when additional funds will be available. 

EWEB offers $260 in bill assistance annually through our Customer Care Program. Qualification is based on your household income and the size of your household. View the income guidelines to see if you qualify for the program. Additional program information and exclusions can be found here. 

Bill assistance funding is made available throughout the entire year. On the first business day of each month, applications are accepted on a first-come, first-served basis until funds for that month have been fully allocated.

Job loss credit

In response to the economic disruptions caused by the coronavirus crisis, EWEB is extending the $260 credit (effective April 1) to customers who have experienced a job loss related to the crisis. Income guidelines will be waived for this benefit. Eligible customers need only show proof of unemployment benefits from the Oregon Department of Employment. Learn more about EWEB's COVID-19 response.

Coronavirus (COVID-19) Response: Temporary application process changes

As a preventive response to the spread of the virus, EWEB will NOT ACCEPT IN-PERSON APPLICATIONS for Customer Care bill assistance until further notice.

Please use one of the following methods to apply for Customer Care:  

1. Apply online (preferred method)

Click here to complete the application online. 

The application will open on the first business day of each month on a first-come, first-served basis.  

Before applying, have ready:

• Your EWEB bill, so you can include your account number on your application
• Proof of income eligibility (see Fast Track Approval below)

Click here to view a video tutorial for the online application. 

2. Apply over the phone

If you are not able to apply online, you can call EWEB Customer Service at 541-685-7000 M-F 9 a.m. - 6:30 p.m. The application will open on the first business day of each month on a first-come, first-served basis. 

Please note, LIHEAP recipients can receive Fast Track approval over the phone. However, our staff cannot accept proof of SNAP/TANF/WIC/unemployment/SSI over the phone.  

3. Mail-in option for senior and disabled customers

Senior and disabled customers may apply through the mail with proof of SSI or SSDI benefits. Click here to download and print the application, or call EWEB Customer Service at 541-685-7000 and we will be happy to send you a printed application.  

Please note, the mail-in option is ONLY available to senior and disabled customers with proof of SSI or SSDI.  

Proof of Eligibility and Fast Track Approval

Customers who qualify for Fast Track approval will typically see the $260 bill credit posted to their EWEB account within five business days.

To Fast Track your application, EWEB must have proof of income eligibility:

• If you have had LIHEAP applied to your EWEB account within the past 24 months, you can submit your Customer Care application without additional proof of eligibility.
• If you haven't received LIHEAP within the past 24 months, you can Fast Track your application by attaching proof of SNAP, TANF, WIC, unemployment, SSDI or SSI benefits when you apply.  

If you are unable to include acceptable proof of eligibility with your application, you will need to participate in an income-verification process, and it will take 3-5 weeks to receive the EWEB bill credit.

 Learn more about proof of eligibility and how to Fast Track your application.