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About Us
Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.
By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.
Visit us: 500 E 4th Ave, Eugene, OR 97401 from 9 a.m. - 5:30 p.m.
Send us an email
As a community-owned utility, we believe that everyone should have safe, reliable energy and water. To help make utility services more affordable for all customers, we offer a variety of income-based programs. You may qualify for bill assistance, free home energy audit, expanded rebates or loans for efficiency upgrades and other programs.
Would you like to receive information about income-based programs, tips for saving money through energy and water efficiency, and more? Join our customer email list, and choose the topics that you care about so we can keep in touch about EWEB projects, events, and services that are important to your life.
Join our email list
EWEB Customer Care funding has been allocated for the month. Please visit us again on the first business day of next month at 9 a.m. when additional funds will be made available.
EWEB offers $260 in bill assistance annually through our Customer Care Program. Qualification is based on your household income and the size of your household. View the income guidelines to see if you qualify for the program.
Beginning Jan. 1, 2020, EWEB is accepting all applications for Customer Care bill assistance. Instead of applying through Lane County Human Services, customers should apply here online.
Complete the Customer Care application
If you are unable to complete the online application, you may:
Customers who qualify for Fast Track approval will typically see the $260 bill credit posted to their EWEB account within five business days. Learn how to Fast Track your application.
EWEB's free Efficiency Education Program is available to customers who meet income guidelines or who are at risk for disconnection of services.
Free home energy audit: We will visit your home and evaluate it for energy and water efficiency, looking for opportunities to reduce your monthly utility bill, improve your home comfort and lower your carbon footprint. Customers participating in the Efficiency Education Program will receive a free kit with energy and water-saving products and basic emergency preparedness supplies.
To learn more and see if you qualify:
Email: eweb.assistance@eweb.org
Call: 541-685-7089
The best way to reduce your overall utility bill is to use less energy and water. Efficient appliances and weatherization upgrades can help. We make it easier for you to invest in efficiency products through our rebate and loan programs. Income-qualifying customers may be eligible for expanded rebates or loans to upgrade heating systems, insulation, windows and more. Qualification is based on your household income and the size of your household. View the income guidelines to see if you qualify for these programs.
| Product | Rebate | Zero Interest Loan |
|---|---|---|
| Ductless Heat Pump | Owner Occupied: $3,800 Rental:$1,000 |
Up to $4,000, plus $1,500 per additional head installed |
| Insulation | 100 percent of eligible program costs | NA |
| Windows | Owner Occupied: $20/sq ft of glass Rental: $10/sq ft of glass |
Up to $4,000 |
| Heat Pump Water Heater | Owner Occupied: $1,700 Rental: $1,000 |
Up to $2,500 |
| Water Leak Repair Assistance | 100 percent of eligible costs | NA |
To learn about eligibility and other program requirements, follow links above to individual product pages, or contact us at ems.answers@eweb.org or 541-685-7088.
In addition to EWEB's Customer Care Program, you may also qualify for the federal LIHEAP program. LIHEAP provides financial assistance to limited income households for home heating and energy bills, and payments can be applied to electricity, gas, wood, pellets and propane. The LIHEAP program year begins the first working day of November. Funds are distributed on a monthly cycle until depleted.
To learn more about LIHEAP, visit the Lane County website.
There are times when we require a deposit prior to starting service. If you need help paying a deposit, please call our customer service department at 541-685-7000 to speak with someone about our deposit guarantor program.
Understanding how to read your bill is a good way to manage your electric and water usage.
Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month.
We offer rebates, loans and tips to help you reduce your energy and water use in and around your home.
While our Customer Care programs help thousands of customers each year, the need in the community is greater than the funding. You can make a difference by donating to our Energy Share program.
500 East Fourth Ave.
Eugene, OR 97401
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.
