Coronavirus Safety

At EWEB, the health and safety of our customers and employees are top of mind amid concerns about the spread of the coronavirus (COVID-19).  We are here to serve you, and in an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.  Read more.


Income-Based Assistance

We look forward to serving you

Questions about your bill or payment? Ask a customer service analyst. We're open Monday - Friday.

By phone: 541-685-7000 from 9 a.m. - 6:30 p.m.

Visit us: 500 E 4th Ave, Eugene, OR 97401 from 9 a.m. - 5:30 p.m.

Send us an email

As a community-owned utility, we believe that everyone should have safe, reliable energy and water. To help make utility services more affordable for all customers, we offer a variety of income-based programs. 

Sign-up for EWEB news and updates

Would you like to receive information about income-based programs, tips for saving money through energy and water efficiency, and more? Join our customer email list, and choose the topics that you care about so we can keep in touch about EWEB projects, events, and services that are important to your life.

Join our email list

Reading your bill
Understanding my Bill

Understanding my Bill

Understanding how to read your bill is a good way to manage your electric and water usage.

Budget billing
Learn more

Learn more

Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month. 

Rebates, loans and tips
Learn more

Learn more

We offer rebates, loans and tips to help you reduce your energy and water use in and around your home. 

Join us in helping our community.
Learn how to donate

Learn how to donate

While our Customer Care programs help thousands of customers each year, the need in the community is greater than the funding. You can make a difference by donating to our Energy Share program.