Loans & Grants For Water Service Line Replacement


Get in touch

Questions about how to save water every day? Please send us an email  or call 541-685-7088.

We might be able to help you with the unexpected expense of a catastrophic leak. Funds are limited, so loans and grants are processed on a first-come, first-served basis.

Service Line Replacement Loan

When the water service line from the EWEB meter to your home bursts, it flows non-stop until fixed. We want to help you stop the gush of water from a broken service line as soon as possible. We offer up to a $5,000 zero-interest loan for water service line replacement. You must be a residential property owner and be receiving water services from us to qualify.

Step One:

Apply online here.  Once we receive and process your application we will send you a confirmation email.  To apply for the loan, check the "Interested in a Loan" box in the application and you will be guided through the required fields. 

  • If you prefer to mail in paper applications, you can print the required program application here and the required loan application here. Paper applications can be dropped off or mailed to:

EWEB Customer Solutions
500 E 4th Ave
Eugene, OR 97401

Applications can be emailed to ems.answers@eweb.org

Step Two:

An Account Manager will reach out to you directly to discuss your project.  Start collecting estimates for the work.  

  • Check out additional information about our residential service line replacement loan and to view a list of eligible contractors. 
  • EWEB recommends but does not require that home owners acquire multiple bids.
Income-eligible Leak Repair Assistance

We understand that fixing failed plumbing can be a challenge if you have a limited income. You must be a residential property owner in our water service area to qualify, and income eligibility is required. Please see income guidelines here

Step One:

Call the Customer Solutions' Water Management Specialist at 541-685-7441 to discuss the leak and situation. 

Step Two:

Apply online here.  Once we receive and process your application, we will send you a confirmation email.  

  • If you prefer to mail in a paper application, you can print one here. Paper applications can be dropped off or emailed to:

EWEB Customer Solutions
500 E 4th Ave
Eugene, OR 97404

Applications can be emailed to ems.answers@eweb.org

Step Three:

 You will be contacted with a decision.  Do not do any work until you have been provided an approval from EWEB.  Do start collecting estimates for the work.