• All EWEB electric customers may be eligible.
• We require the participant's signature on the residential program application.  The participant must be the EWEB account holder (or authorized on the account), owner or owner's representative. 
• The new Heat Pump must be the primary heat source. 
• Loan approval is based on your credit report and EWEB credit history.  Approved loan amounts may vary based on approved credit. Loan applicant(s) must be the homeowner(s). 
• For heating programs, only one (1) heating system per account is eligible. For another dwelling on the same tax lot to qualify for an additional rebate or loan, the unit must have its own kitchen, bathroom(s) and bedroom(s), have separate electric service, and be occupied by a customer as a primary residence. Each customer may have only one primary residence. 
• Ducted Heat Pumps may only be installed in single-family homes, manufactured homes, side-by-side condos/townhomes, or non-stacked apartments.  If you are unsure whether your home qualifies, please call us at 541-685-7088.
• Installation documentation must be received before any payment is processed. For necessary documentation and other resources, visit our contractor page. 

Step One:

Apply online here.  Once we receive and process your application, we will send you a confirmation email.  If you are also applying for a loan, check 'Yes' in the application and you will be guided through the required fields.

• If this is a rental home, please print and sign a W9 and mail to our office. 
• If you prefer to mail in a paper project application, you can print one here. 
• If you prefer to mail in a paper loan application, you can print one here (loan applications must be accompanied by a program application). Paper applications can be mailed to:

EWEB Customer Solutions 
4200 Roosevelt Blvd
Eugene, OR 97402

Applications can be emailed to ems.answers@eweb.org

Step Two:

Select a contractor to do the work. Here is a list of participating contractors who have recently participated in EWEB programs.  You are welcome to use contractors who are not listed.  However, Ducted Heat Pump contractors must be listed on the website ptcs.bpa.gov. Talk to your contractor about installation options.  This checklist may help.

• EWEB recommends but does not require that participants acquire multiple bids. 
• If the customer decides to upgrade insulation levels, that work should be completed after the installation of the heat pump.  Insulation upgrades may be eligible for a rebate or 0% interest loan.

After installation of the system and all required contractor documents have been received, EWEB will verify the system for program compliance and may schedule a site visit.  Rebate payments will be mailed to either the participant or contractor approximately four to six weeks from the date EWEB approves the installation.  Loan payments will be mailed approximately four to six weeks after the homeowner returns the signed loan contracts to EWEB.