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Scheduled System Maintenance

On Saturday, August 16th beginning at 3:30 p.m. until 1:30 a.m., we will be performing system maintenance to the EWEB Customer Portal and payment systems. During this time payment services and the customer portal will be unavailable. We appreciate your patience and apologize for any inconvenience this may cause.


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Income Guidelines


Below you will find the income guidelines for our bill assistance programs that are income-based (effective January 2025).  Assistance is determined by household size and gross monthly or annual income.

Household Size Monthly Income Annual Income
1 $3,067 $36,811
2 $4,011 $48,138
3 $4,955 $59,464
4 $5,899 $70,790
5 $6,843 $82,117
6 $7,786 $93,443
7 $7,963 $95,567
8 $9,025 $108,300
9 $9,942 $119,300
10 $10,858 $130,300
Each additional member $971 $11,000


Looking for ways to save energy and water? 

You can take small and simple steps every day to save energy and water, lower your bills and reduce emissions of climate-disrupting greenhouse gases. We offer low and no cost tips along with rebates and loans for your home or rental property. 

Learn more about income-based rebates and loans.

Learn more about standard rebates and loans.