Skip to Content

Important notice regarding portal availability

EWEB is upgrading our customer information and billing system to better serve our customers. Some payment options, including online bill pay, pay-by-phone, and Walmart Pay will be unavailable during the last week of November. Click here to learn more.


(Close)

Income Guidelines


Below you will find the income guidelines for our bill assistance programs that are income-based (effective 10-1-2024).  Assistance is determined by household size and gross monthly or annual income.

Household Size Monthly Income Annual Income
1 $3,067.58 $36,811
2 $4,011.50 $48,138
3 $4,955.33 $59,464
4 $5,899.17 $70,790
5 $6,843.08 $82,117
6 $7,786.92 $93,443
7 $7,963.92 $95,567
8 $8,140.83 $97,690
9 $8,317.83 $99,814
10 $8,494.83 $101,938
Each additional member $176.92 $2,123


Looking for ways to save energy and water? 

You can take small and simple steps every day to save energy and water, lower your bills and reduce emissions of climate-disrupting greenhouse gases. We offer low and no cost tips along with rebates and loans for your home or rental property. 

Learn more about income-based rebates and loans.

Learn more about standard rebates and loans.