
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.
Find Out MoreOn June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.
Find Out MoreAs a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreCommunity organizations, property developers and others will soon be able to submit offers to purchase and develop a 4.44-acre site in a prime location along Eugene’s burgeoning downtown waterfront district.
Find Out MoreHere’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!
Find Out MoreStarting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.
Find Out MoreNew programs provide customers opportunities to invest in local environment, watershed protection, and future climate scientists
Find Out MoreEWEB is offering new programs to help Eugene electrify its transporation sector - tackling our largest source of carbon emissions
Find Out MoreEWEB, City of Eugene project reduces City Facilities carbon footprint by 16%
Find Out MoreWhile world leaders debate climate action, EWEB reflects on our community's climate successes
Find Out MoreAs part of our routine monitoring efforts, EWEB conducted a bathymetric survey of Trail Bridge Reservoir in May 2021 and found unusual depressions. EWEB conducted follow-up inspections with a remotely operated underwater vehicle along with dye testing by divers in early June 2021. Based on the dye tests, the two larger depressions are actively taking water and are considered sinkholes. Subsequent dye testing and geophysical investigations in July and August indicated that there is no concentrated seepage flow through or under Trail Bridge Dam.
Find Out MoreEWEB Leads "Spill Drill" to test HazMat Response
Find Out MoreUnlike for-profit utilities who serve their investors, EWEB and other public power providers are community-owned and do not operate to earn a profit or benefit stockholders. Our prices are based on the costs to serve our community with safe, reliable water and electricity.
Find Out MoreWhile most wildfires are started by lightning strikes or caused by human actions, utilities have a role to play in risk reduction -- and we are doing our part. And while we can’t stop wildfires, we can make our electric infrastructure more resilient to better withstand fires by using new construction methods and materials and keeping our system maintenance up to date by replacing aging equipment.
Find Out MoreUPDATE (3/17/2022)
Supply chain shortages persist across the utility and construction industries, and the situation has worsened since late 2021. EWEB is very concerned about our ability to meet timelines for electric and water construction projects. In particular, we are running severely low on a few types of transformers that are necessary to complete certain projects.
To ensure our supply of transformers does not dip too low, EWEB is paying price premiums multiple times higher than usual for transformers. Customers should expect price increases over time, but because we don't know how long shortages will last, we don't yet know what those price increases might be. EWEB will be evaluating cost impact to customers closely and will communicate any changes as available.
Here are a few key points to remember:
If your project is currently in design or close to construction and you have questions around this, please contact the engineering technician assigned to your project. If you are planning a project with EWEB or are currently waiting in the queue for a project and have questions about your situation, contact our Distribution Design Team to discuss how your project may be affected. Call 541-685-7521 or email distributionengineering@eweb.org.
ORIGINAL ARTICLE (10/28/2021)
At EWEB we depend on a variety of goods and services to provide safe, reliable, and affordable water and power to customers throughout our community. Recent material shortages across the globe are impacting supply chains that provide those goods and services.
These supply chain disruptions and unpredictable lead times have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects. Although we don't want to cause alarm, we do think that customers need to prepare accordingly.
To that end, we are asking developers and other potentially impacted customers to plan for delays caused by material shortages in their active and upcoming construction and renovation projects.
We are seeing major shortages and issues with the following utility equipment:
At this time, we don't have reliable estimates from suppliers on lead times for equipment. We also don't know how long the shortages might last, or if additional equipment might be impacted at some point.
Because of uncertainties regarding the time horizon, we can't speculate on whether these shortages could eventually impact system reliability or outage restoration. Fortunately, for the equipment that is most often impacted by winter storms, such as residential single phase pole top transformers and cable, we are currently in good standing on inventory.
Steps we are taking:
We are working diligently to minimize the impact of material supply shortages, and in some cases taking a creative approach to the challenge.
Actions include:
These supply constraints are not unique to EWEB and our community. Other utilities across the country are experiencing similar shortages on a global scale.
If your project is currently in design or close to construction and you have questions around this, please contact the engineering technician assigned to your project. If you are planning a project with EWEB or are currently waiting in the queue for a project and have questions about your situation, contact our Distribution Design Team to discuss how your project may be affected. Call 541-685-7521 or email distributionengineering@eweb.org.
We appreciate the patience and understanding of our customers. Although these delays are out of our control, we will do our best to meet our community needs without impacting safety, reliability and affordability.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.