EWEB programs reflect community values
EWEB is here to serve our customer-owners and provides programs that reflect the values of our community.Find Out More
Rate Setting Process is Customer Driven and Community Focused
EWEB’s Board of Commissioners is considering rate changes to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.Find Out More
National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.Find Out More
How does EWEB recover the costs of serving customers
Here’s an overview of the three primary ways EWEB recovers the costs of serving customers and generates the funds needed to keep the power on and the water flowing.Find Out More
Stay cool during extreme heat events
With temperatures forecasted to reach over 100 degrees over the next several days, we've prepared some tips and tricks to help you stay cool.Find Out More
Women in STEM: Meet the woman responsible for managing our wholesale energy agreements to ensure we meet our customers energy needs
Megan Capper, the Energy Resource Manager at EWEB, began her career working in economics at BPA before joining the power planning department EWEB, ensuring we can meet the energy needs of our our customers today, tomorrow and 20 years from now.Find Out More
Substations – The resilient spine of EWEB’s electric system
The substation redundancy ensures reliable power continues to flow to homes and businesses despite unexpected equipment failures and routine maintenance.Find Out More
Trends that are impacting your utility rates
Needed infrastructure investments and rising costs of operations will require increases in the price of water and electric services.Find Out More
Wildfire season is here – tips and safety precautions
Temperatures are heating up with weather forecasts anticipating temperatures up to 99 degrees in Eugene and the surrounding areas on the 4th of July.Find Out More
Electric vehicles benefit customers and the community
The rising cost of gasoline and growing consequences of climate change are driving more and more people to look for alternatives to gas-powered vehicles. And EVs offer benefits that go beyond the gas pump.Find Out More
EWEB preparing for expected surge in electric vehicles
Electric vehicle (EV) sales are poised to skyrocket in the years ahead as technology improves, more models hit the market, prices fall and regulations limit the sale of gas-powered vehicles. And EWEB is preparing for this surge.Find Out More
EWEB programs make electric mobility more accessible
Electric mobility seems to be everywhere these days, but does availability equal accessibility? Here at EWEB we’ve determined that the answer is ‘no’ and are working to bridge that gap through EV car shares, community grants and electric bike rebates.Find Out More
Lead Green annual summary
In Eugene, we take pride in knowing we have one of the cleanest power portfolios in the nation. Roughly 90% of Eugene's power comes from carbon-free hydroelectric energy. And EWEB has a long history offering robust conversation programs. But we wanted to do more, so we launched Lead Green, a suite of programs for climate innovators looking to support renewable energy and take action on climate change. In the year since Lead Green was launched, we've accomplished a lot we can be proud of.Find Out More
Every Week is Infrastructure Week
National Infrastructure Week (May 14-20) may be a politically charged quip on the national stage, but for EWEB, the urgency and importance of infrastructure is no joke.Find Out More
EWEB begins work rebuilding 10 substations in 10 years
By upgrading substations – key nodes in the electric grid – EWEB is investing today in a resilient electric grid for the future.Find Out More
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To Avoid Disconnection of Services, Customers with Past-due Accounts Encouraged to Enroll in Recovery and Assistance Programs
July 30, 2020
During the first several months of the COVID-19 pandemic, EWEB responded by implementing short-term crisis programs for customers who were financially impacted by the economic downturn. We voluntarily issued a moratorium on service disconnections, temporarily extended a $260 bill assistance credit to customers who lost their jobs due to the pandemic, increased funding for our bill assistance program, and allowed customers to defer existing loans.
Now, in order to be good stewards of our customers' financial resources and keep the utility operationally and financially resilient, we need to shift to measures that help customers bring their accounts up to date over time.
For customers with past-due accounts who have not enrolled in a repayment plan, EWEB will return to standard disconnection procedures effective Aug. 10, 2020.
To avoid disconnection of services and additional fees, we encourage customers with past-due accounts to immediately:
1) Pay any past-due balance in full, or
2) Enroll in a payment plan
Recovery Programs are in place to help customers repay a past-due balance that has accrued as a result of COVID-19.
We can offer re-payment terms on a past-due balance of up to $3,000 over a period of six months. Additional options may be available for business and non-profit customers.
In some cases, we may be able to provide special terms for customers who have unique circumstances due the economic impacts of COVID-19.
In addition to our bill assistance program and the extended repayment plans, EWEB continues to offer special terms and/or crisis funding for customers who have unique circumstances due the economic impacts of the pandemic, such as those who lost their jobs and are still awaiting federal pandemic assistance or state unemployment benefits.
We understand the challenges customers are facing, and our Customer Service staff want to work with each individual to find solutions. Any customers struggling to pay their bills, should call EWEB at 541-685-7000 M-F 9 a.m. - 6:30 p.m. or visit our COVID-19 resource center for more information.