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Important notice regarding payment services.

Payment services are currently unavailable as we upgrade our customer information and billing system. Payment services are scheduled to return on December 2.

Our phone lines and offices will be closed for the Thanksgiving holiday from 4 p.m. Wednesday, November 27 through 8:30 a.m. Monday, December 2. 

Learn more about our system updates and payment options here.


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Tips to Prepare Your Pipes for Freezing Weather

October 25, 2023 Adam Spencer, Communications Specialist

With fall colors come our first freezes of the season – make sure your home is prepared for freezing temperatures with these tips to protect your pipes. 

First, remove and store your garden hoses and cover your hose bibs with weather proof covers. 

Drain your underground sprinkler system piping and backflow assembly. If your backflow assembly is above ground, cover it with a weather-proof insulated cover. Below ground assemblies are typically safe from freezing temperatures, but adding spray foam to the bottom of the lid can provide additional freeze protection. 

Wrap any other pipes located in unheated areas like attics or crawlspaces with foam insulation too. 

Finally, make sure you can locate your water meter, and check that you can fully shut off your customer-side hand valve. It’s helpful to be able to turn off your water in case your pipes burst due to the oncoming rainy season causing pipes move as the soil becomes saturated or if cold weather freezes your pipes. 

Thanks for taking a moment to protect your pipes – a little preparation now can save you a lot of time and money to prevent leaks due to the changing weather.

For more tips: https://www.eweb.org/outages-and-safety/water-safety-in-your-home-or-business/preventing-frozen-pipes