Rate Setting Process is Customer Driven and Community Focused
EWEB’s Board of Commissioners is considering rate changes to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.Find Out More
National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.Find Out More
How does EWEB recover the costs of serving customers
Here’s an overview of the three primary ways EWEB recovers the costs of serving customers and generates the funds needed to keep the power on and the water flowing.Find Out More
Stay cool during extreme heat events
With temperatures forecasted to reach over 100 degrees over the next several days, we've prepared some tips and tricks to help you stay cool.Find Out More
Women in STEM: Meet the woman responsible for managing our wholesale energy agreements to ensure we meet our customers energy needs
Megan Capper, the Energy Resource Manager at EWEB, began her career working in economics at BPA before joining the power planning department EWEB, ensuring we can meet the energy needs of our our customers today, tomorrow and 20 years from now.Find Out More
Substations – The resilient spine of EWEB’s electric system
The substation redundancy ensures reliable power continues to flow to homes and businesses despite unexpected equipment failures and routine maintenance.Find Out More
Trends that are impacting your utility rates
Needed infrastructure investments and rising costs of operations will require increases in the price of water and electric services.Find Out More
Wildfire season is here – tips and safety precautions
Temperatures are heating up with weather forecasts anticipating temperatures up to 99 degrees in Eugene and the surrounding areas on the 4th of July.Find Out More
Electric vehicles benefit customers and the community
The rising cost of gasoline and growing consequences of climate change are driving more and more people to look for alternatives to gas-powered vehicles. And EVs offer benefits that go beyond the gas pump.Find Out More
EWEB preparing for expected surge in electric vehicles
Electric vehicle (EV) sales are poised to skyrocket in the years ahead as technology improves, more models hit the market, prices fall and regulations limit the sale of gas-powered vehicles. And EWEB is preparing for this surge.Find Out More
EWEB programs make electric mobility more accessible
Electric mobility seems to be everywhere these days, but does availability equal accessibility? Here at EWEB we’ve determined that the answer is ‘no’ and are working to bridge that gap through EV car shares, community grants and electric bike rebates.Find Out More
Lead Green annual summary
In Eugene, we take pride in knowing we have one of the cleanest power portfolios in the nation. Roughly 90% of Eugene's power comes from carbon-free hydroelectric energy. And EWEB has a long history offering robust conversation programs. But we wanted to do more, so we launched Lead Green, a suite of programs for climate innovators looking to support renewable energy and take action on climate change. In the year since Lead Green was launched, we've accomplished a lot we can be proud of.Find Out More
Every Week is Infrastructure Week
National Infrastructure Week (May 14-20) may be a politically charged quip on the national stage, but for EWEB, the urgency and importance of infrastructure is no joke.Find Out More
EWEB begins work rebuilding 10 substations in 10 years
By upgrading substations – key nodes in the electric grid – EWEB is investing today in a resilient electric grid for the future.Find Out More
EWEB drinking water meets federal and state health standards again
EWEB employs multiple methods of safeguarding drinking water, from the source to the tap.Find Out More
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Provide Clear and Safe Access to Meters
March 29, 2018
On the average day, an EWEB meter reader walks many miles reading 400 to 500 electric and water meters. This time of year, besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, they also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs.
"With the alternating moisture and warm temperatures, hedges, shrubbery and other plants can grow at a rapid rate," says Jason Stuart, EWEB meter reading supervisor.
"Meter readers need to have clear access to electric meters, which can be obstructed by overgrown plants located close to the home or building. They also need to be able to locate and remove the lid on water meters," continues Jason."Imagine a barrel two feet in diameter and four feet tall above the water meter. That's about the amount of space a meter reader needs to take the lid off and position him or herself in a way to be able to get the reading."
It's up to the individual meter reader's discretion as to whether they trim vegetation back from meters. Generally, if the plant looks to be of high value (rose bush, Japanese maple and so on) meter readers will do their best to get the reading without damaging the plant and leave a doorhanger asking the customer to trim the plant. If the work required is extensive — such as a blackberry thicket or overgrown bamboo — a doorhanger is left requesting that the customer clear the area for access.
If an issue remains after repeated notice, a $50 access fee is added to your bill.
"The fee is a last resort. We'd prefer to work with the customer to make sure we can safely and accurately read their meters each month," says Jason.
Meter readers also find more customers leave their dogs outside as weather improves.
"We love dogs and many of us are dog owners ourselves," says Jason. "But even a friendly dog can become aggressive when protecting their owners and their home from a stranger. We also don't want to open a gate to access a meter and have your pet escape"
Customers with dogs can prepare for meter readers to help keep their pets and EWEB staff safe. Call Customer Service at 541-685-7000 or email email@example.com to get the date of your next meter reading and keep pets indoors on scheduled meter-reading days.
Providing accurate and timely meter readings is important to EWEB. We appreciate our customers help in ensuring there is safe, clear access for meter readers.