Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Electric mobility seems to be everywhere these days, but does availability equal accessibility? Here at EWEB we’ve determined that the answer is ‘no’ and are working to bridge that gap through EV car shares, community grants and electric bike rebates.Find Out More
In Eugene, we take pride in knowing we have one of the cleanest power portfolios in the nation. Roughly 90% of Eugene's power comes from carbon-free hydroelectric energy. And EWEB has a long history offering robust conversation programs. But we wanted to do more, so we launched Lead Green, a suite of programs for climate innovators looking to support renewable energy and take action on climate change. In the year since Lead Green was launched, we've accomplished a lot we can be proud of.Find Out More
National Infrastructure Week (May 14-20) may be a politically charged quip on the national stage, but for EWEB, the urgency and importance of infrastructure is no joke.Find Out More
By upgrading substations – key nodes in the electric grid – EWEB is investing today in a resilient electric grid for the future.Find Out More
A wrap up of the May 2nd EWEB Board of Commissioners MeetingFind Out More
EWEB employs multiple methods of safeguarding drinking water, from the source to the tap.Find Out More
The application period is now open for the Electric Mobility Community Grants. Mobility Grants of up to $25,000 will be awared to five nonprofits, schools and academic intitutions, government and other public agencies to cover costs associated with their electric mobility projects.Find Out More
Follow along as the Currin Substation, the first of 10 substations in 10 years, is rebuilt from the ground up as part of EWEB's Capital Improvement Plan for major infrastructure investments to rehabilitate, replace, and install new infrastructure.Find Out More
The EWEB Board of Commissioners discussed prefunding Leaburg, the 2022 State of the Watershed report, and the General Manager's performance evaluation at their April 4th, 2023 meeting.Find Out More
EWEB is excited to announce the eligible candidates for the 2023 Greenpower Grant! The winner of the Greenpower Grant will be voted on by Greenpower subscribers. Learn more about each origanization and their proposal before casting your vote.Find Out More
Crews are identifying and addressing equipment failures before wildfire season and doing so mitigates risk of fire ignition.Find Out More
Carbon is everywhere. But do we really understand what it is and what is being referred to when people mention it? We are taking it back to the basics in this article that breaks down carbon and explains what it is at it's most basic element and why we need to pay attention to it.Find Out More
As a utility, EWEB is known for providing water and electricity to Eugene residents. But EWEB also operates the largest publicly owned open-access fiber network in Oregon. The infrastructure of underground fiber that connects high-speed internet in downtown Eugene needs to be maintained. Gretchen Lowen is the engineering technician who oversees changes or additions to EWEB’s fiber system.Find Out More
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.Find Out More
The EWEB Board of Commissioners meet on the first Tuesday of the month.Find Out More
December 08, 2017
Our Affordability Initiative is already delivering positive results for customers, with a water price decrease set to go into effect Feb. 1, 2018, and no electric price change for the second year in a row.
EWEB commissioners voted unanimously on Dec. 5 to adopt a 2018 budget of $300.9 million - $6.1 million less than the 2017 budget.
Launched last spring, the Affordability Initiative seeks to deliver value to customers and to better align spending levels to what our customers-owners expect. The initiative includes cutting costs, delaying or reducing certain capital projects and eliminating some programs that don't directly impact safety or reliability. This includes a reduction in staff that will reduce labor costs by $3.8 million in 2018 as part of our efforts to become more efficient.
The initiative builds on a multi-year program to reduce operating costs and pay off or restructure debt.
The tangible results of these efforts include an overall water price decrease of 3 percent. On average, residential customers will realize a 4.5 percent drop in water prices effective Feb. 1.
Electric prices will not increase in 2018 - marking the third time in four years that we have been able to keep electric prices flat. We did not increase electric prices in 2017 or 2015.
"It's been a lot of work by the whole organization over the last several years," said Chief Financial Officer Susan Fahey. "And it's nice to be able to share such good news with our customer-owners."
While reducing costs, we have been able to retain programs that are important to the community and our customers. The 2018 budget includes an increase in spending on conservation incentive programs of approximately $250,000 compared with 2017 program levels. And we continue to be a strong community partner as evidenced by our $1.5 million Customer Care Program that provides bill payment assistance for limited income customers.
The improved financial position allowed us to absorb the estimated $2.7 million impact from the Bonneville Power Administration's wholesale price increase for energy without passing those additional costs on to our customers. Bonneville supplies about 65 percent of EWEB's power, and increased the price it charges utilities in October 2017.
We know there is more work ahead when it comes to making EWEB more affordable for our customers, and we look forward to delivering more positive results in 2018.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday