EWEB Recognized with Excellence in Communications Awards from American Public Power Association
We are proud to have been recognized with two Excellence in Public Power Communications Awards for 2023 from the American Public Power Association (APPA).Find Out More
Let's talk turkey. If a disaster strikes, is your family ready?
Many of us avoid discussing politics over the dinner table in the spirit of family peace and harmony. But here's a topic that can bring everyone together: emergency preparedness.Find Out More
EWEB To Hold First of Two Public Hearings on Proposed 2024 Budget and Prices
At the Nov. 7 Board of Commissioners meeting, EWEB staff will present a proposed budget that includes rate increases necessary to support utility operations and make needed infrastructure investments.Find Out More
EWEB now offering a Smart Thermostat rebate program
EWEB is excited to announce a new residential rebate program to provide electric customers with free or greatly discounted Smart Thermostats to customers whose primary source of heating is from an electric forced-air furnace or heat pump.Find Out More
Your EWEB Rates at Work: Investing Today for a Resilient Tomorrow
For more than a century, EWEB has planned, built, and maintained the systems that deliver safe, reliable, and environmentally responsible power and water to Eugene homes and businesses.Find Out More
Have an energy efficient and water conscious holiday season
The holiday season is officially upon us. Whether you are celebrating a special holiday or just sharing a meal with close friends and family, hosting can cause some unexpected energy and water usage increases – resulting in a higher utility bill. We’ve prepared some tips on how you can save energy and water this holiday season.Find Out More
EWEB’s water infrastructure projects designed for reliability during major disasters
As communities nationwide Imagine a Day Without Water, EWEB strives to ensure such a day never happens.Find Out More
Fall is the perfect time to prepare for winter storm season
Winter is coming, which increases the likelihood of storm-related power outages. It's important to be prepared, and there are simple actions you can take right now.Find Out More
As prices increase, what can you do to take control of monthly utility bills?
EWEB’s Board of Commissioners is considering rate changes in 2024. Here are some ways to save money and manage your bill, and how EWEB can help.Find Out More
EWEB programs reflect community values
EWEB is here to serve our customer-owners and provides programs that reflect the values of our community.Find Out More
EWEB Prepares for the Annual Observance of "Imagine a Day Without Water"
Water infrastructure is essential, invaluable, and in need of continuous investment. Read how EWEB's Staff and Board of Commissioners are working to safeguard Eugene's water future.Find Out More
Rate Setting Process is Customer Driven and Community Focused
EWEB’s Board of Commissioners is considering rate changes to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.Find Out More
National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.Find Out More
Bethel neighbors boost emergency preparedness during Emergency Water Station event
Staff gave out about 300 emergency water containers to enthusiastic community members eager to learn more about the water station.Find Out More
How does EWEB recover the costs of serving customers
Here’s an overview of the three primary ways EWEB recovers the costs of serving customers and generates the funds needed to keep the power on and the water flowing.Find Out More
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EWEB Publishes February Snow Storm After Action Report
April 15, 2019
Following the devastating ice storm that struck Eugene in December 2016 , EWEB has focused on emergency preparedness and disaster recovery as a strategic priority. Building on lessons learned from that storm, we implemented new processes and procedures to restore power more efficiently and improve the information we share with customers. The February 2019 snow storm that dumped 18-plus inches of snow gave us an opportunity to test those new processes and procedures in a multi-day event affecting thousands of customers. In our continuing pursuit of providing exceptional customer service during emergency situations, EWEB staff once again analyzed the utility's performance, noting points of success and identifying areas for continued improvement.
The February 2019 snow storm tested the resiliency of the EWEB electric system, utility staff and our customer-owners in Eugene and the McKenzie River Valley. The storm event caused devastating damage to communities and EWEB's electrical infrastructure, totaling $4.3 million in restoration costs (updated from the initial estimate of $3.5 million). In all, over 15,000 homes experienced at least one outage during the event, with the cumulative outages adding up to more than 20,000. The bulk of customers had power restored within nine days of the initial snowfall, with only very minor staff and public safety incidents.
- 10 days in emergency incident response
- 20,000 cumulative outages
- 15 line crews
- 10 tree crews
- 300 EWEB staff involved in efforts
- 18 poles and 163 cross arms replaced
- 43,000 feet of wire replaced
- 30 transformers replaced
- Estimated cost of $4.3 million (updated from initial estimate of $3.5 million)
The report details a number of notable successes, including the focus on safe work practices and hazards assessment, which resulted in no major incidents and few minor injuries. In addition, the training and process efforts EWEB completed in 2017 and 2018 to build on the lessons learned from the ice storm proved to be beneficial, resulting in minimal idle-time for crews and more efficient restorations.
While our performance showed marked improvement when compared to the 2016 ice storm response, there is room for continued enhancements. The report details concrete and actionable lessons-learned and recommends the utility continue to invest in resourcing, systems and tools that aid in an efficient emergency restoration response.
Further refinement of existing processes, additional staff training and added bench-strength in particular roles are needed to close the gap between outage incident time and restoration time.
This continued attention to emergency preparedness and the resiliency of the electric system will aid EWEB and customers in protecting life and property in future winter storms and other potential disasters.