Rate Setting Process is Customer Driven and Community Focused
EWEB’s Board of Commissioners is considering rate changes to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.Find Out More
National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.Find Out More
Bethel neighbors boost emergency preparedness during Emergency Water Station event
Staff gave out about 300 emergency water containers to enthusiastic community members eager to learn more about the water station.Find Out More
How does EWEB recover the costs of serving customers
Here’s an overview of the three primary ways EWEB recovers the costs of serving customers and generates the funds needed to keep the power on and the water flowing.Find Out More
Stay cool during extreme heat events
With temperatures forecasted to reach over 100 degrees over the next several days, we've prepared some tips and tricks to help you stay cool.Find Out More
Women in STEM: Meet the woman responsible for managing our wholesale energy agreements to ensure we meet our customers energy needs
Megan Capper, the Energy Resource Manager at EWEB, began her career working in economics at BPA before joining the power planning department EWEB, ensuring we can meet the energy needs of our our customers today, tomorrow and 20 years from now.Find Out More
EWEB establishes multipronged resiliency policy
Disaster recovery and prevention are being embedded in all operations and processes.Find Out More
Substations – The resilient spine of EWEB’s electric system
The substation redundancy ensures reliable power continues to flow to homes and businesses despite unexpected equipment failures and routine maintenance.Find Out More
Trends that are impacting your utility rates
Needed infrastructure investments and rising costs of operations will require increases in the price of water and electric services.Find Out More
Wildfire season is here – tips and safety precautions
Temperatures are heating up with weather forecasts anticipating temperatures up to 99 degrees in Eugene and the surrounding areas on the 4th of July.Find Out More
EWEB Safety Tip: Celebrate responsibly with balloons
If your graduation celebration involves balloons, make sure they are secured with a weight. Otherwise, they can float away and come into contact with overhead power lines.Find Out More
Electric vehicles benefit customers and the community
The rising cost of gasoline and growing consequences of climate change are driving more and more people to look for alternatives to gas-powered vehicles. And EVs offer benefits that go beyond the gas pump.Find Out More
EWEB preparing for expected surge in electric vehicles
Electric vehicle (EV) sales are poised to skyrocket in the years ahead as technology improves, more models hit the market, prices fall and regulations limit the sale of gas-powered vehicles. And EWEB is preparing for this surge.Find Out More
EWEB programs make electric mobility more accessible
Electric mobility seems to be everywhere these days, but does availability equal accessibility? Here at EWEB we’ve determined that the answer is ‘no’ and are working to bridge that gap through EV car shares, community grants and electric bike rebates.Find Out More
Lead Green annual summary
In Eugene, we take pride in knowing we have one of the cleanest power portfolios in the nation. Roughly 90% of Eugene's power comes from carbon-free hydroelectric energy. And EWEB has a long history offering robust conversation programs. But we wanted to do more, so we launched Lead Green, a suite of programs for climate innovators looking to support renewable energy and take action on climate change. In the year since Lead Green was launched, we've accomplished a lot we can be proud of.Find Out More
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EWEB Publishes February Snow Storm After Action Report
April 15, 2019
Following the devastating ice storm that struck Eugene in December 2016 , EWEB has focused on emergency preparedness and disaster recovery as a strategic priority. Building on lessons learned from that storm, we implemented new processes and procedures to restore power more efficiently and improve the information we share with customers. The February 2019 snow storm that dumped 18-plus inches of snow gave us an opportunity to test those new processes and procedures in a multi-day event affecting thousands of customers. In our continuing pursuit of providing exceptional customer service during emergency situations, EWEB staff once again analyzed the utility's performance, noting points of success and identifying areas for continued improvement.
The February 2019 snow storm tested the resiliency of the EWEB electric system, utility staff and our customer-owners in Eugene and the McKenzie River Valley. The storm event caused devastating damage to communities and EWEB's electrical infrastructure, totaling $4.3 million in restoration costs (updated from the initial estimate of $3.5 million). In all, over 15,000 homes experienced at least one outage during the event, with the cumulative outages adding up to more than 20,000. The bulk of customers had power restored within nine days of the initial snowfall, with only very minor staff and public safety incidents.
- 10 days in emergency incident response
- 20,000 cumulative outages
- 15 line crews
- 10 tree crews
- 300 EWEB staff involved in efforts
- 18 poles and 163 cross arms replaced
- 43,000 feet of wire replaced
- 30 transformers replaced
- Estimated cost of $4.3 million (updated from initial estimate of $3.5 million)
The report details a number of notable successes, including the focus on safe work practices and hazards assessment, which resulted in no major incidents and few minor injuries. In addition, the training and process efforts EWEB completed in 2017 and 2018 to build on the lessons learned from the ice storm proved to be beneficial, resulting in minimal idle-time for crews and more efficient restorations.
While our performance showed marked improvement when compared to the 2016 ice storm response, there is room for continued enhancements. The report details concrete and actionable lessons-learned and recommends the utility continue to invest in resourcing, systems and tools that aid in an efficient emergency restoration response.
Further refinement of existing processes, additional staff training and added bench-strength in particular roles are needed to close the gap between outage incident time and restoration time.
This continued attention to emergency preparedness and the resiliency of the electric system will aid EWEB and customers in protecting life and property in future winter storms and other potential disasters.