EWEB Recognized with Excellence in Communications Awards from American Public Power Association
We are proud to have been recognized with two Excellence in Public Power Communications Awards for 2023 from the American Public Power Association (APPA).Find Out More
Let's talk turkey. If a disaster strikes, is your family ready?
Many of us avoid discussing politics over the dinner table in the spirit of family peace and harmony. But here's a topic that can bring everyone together: emergency preparedness.Find Out More
EWEB To Hold First of Two Public Hearings on Proposed 2024 Budget and Prices
At the Nov. 7 Board of Commissioners meeting, EWEB staff will present a proposed budget that includes rate increases necessary to support utility operations and make needed infrastructure investments.Find Out More
EWEB now offering a Smart Thermostat rebate program
EWEB is excited to announce a new residential rebate program to provide electric customers with free or greatly discounted Smart Thermostats to customers whose primary source of heating is from an electric forced-air furnace or heat pump.Find Out More
Your EWEB Rates at Work: Investing Today for a Resilient Tomorrow
For more than a century, EWEB has planned, built, and maintained the systems that deliver safe, reliable, and environmentally responsible power and water to Eugene homes and businesses.Find Out More
Have an energy efficient and water conscious holiday season
The holiday season is officially upon us. Whether you are celebrating a special holiday or just sharing a meal with close friends and family, hosting can cause some unexpected energy and water usage increases – resulting in a higher utility bill. We’ve prepared some tips on how you can save energy and water this holiday season.Find Out More
Fall is the perfect time to prepare for winter storm season
Winter is coming, which increases the likelihood of storm-related power outages. It's important to be prepared, and there are simple actions you can take right now.Find Out More
As prices increase, what can you do to take control of monthly utility bills?
EWEB’s Board of Commissioners is considering rate changes in 2024. Here are some ways to save money and manage your bill, and how EWEB can help.Find Out More
EWEB programs reflect community values
EWEB is here to serve our customer-owners and provides programs that reflect the values of our community.Find Out More
Rate Setting Process is Customer Driven and Community Focused
EWEB’s Board of Commissioners is considering rate changes to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.Find Out More
National Preparedness Month: Older adults take control in 1, 2, 3
We know older adults can face greater risks when it comes to the extreme weather events and emergencies we face, especially if they are living alone, are low-income, have a disability, depend on electricity for medical needs, or live in rural areas.Find Out More
How does EWEB recover the costs of serving customers
Here’s an overview of the three primary ways EWEB recovers the costs of serving customers and generates the funds needed to keep the power on and the water flowing.Find Out More
Stay cool during extreme heat events
With temperatures forecasted to reach over 100 degrees over the next several days, we've prepared some tips and tricks to help you stay cool.Find Out More
Women in STEM: Meet the woman responsible for managing our wholesale energy agreements to ensure we meet our customers energy needs
Megan Capper, the Energy Resource Manager at EWEB, began her career working in economics at BPA before joining the power planning department EWEB, ensuring we can meet the energy needs of our our customers today, tomorrow and 20 years from now.Find Out More
Substations – The resilient spine of EWEB’s electric system
The substation redundancy ensures reliable power continues to flow to homes and businesses despite unexpected equipment failures and routine maintenance.Find Out More
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EWEB Offering Payment Plans and Bill Credits for Customers Impacted by the Pandemic
August 05, 2020
Customers with past-due balances will have a final opportunity to apply for assistance before normal collection processes resume on August 10, including service disconnections as a last resort.
In August, we have once again doubled the amount of funding available for bill assistance programs.
EWEB's Customer Care program re-opened on Monday, Aug. 3 with $200,000 in bill assistance available to qualifying customers on a first-come, first-served basis. The $260 bill credit is available once per calendar year and you may qualify based on your income, or if you are unemployed due to the COVID-19 crisis.
So far in 2020, EWEB has provided more than $1.2 million in bill assistance to 4,560 customers.
To avoid disconnection of services, customers with past-due accounts are encouraged to enroll in a repayment plan.
Recovery Programs are in place to help customers repay a past-due balance that has accrued as a result of COVID-19. We can offer re-payment terms on a past-due balance of up to $3,000 over a period of six months. Additional options may be available for business and non-profit customers.
More than 760 customers have enrolled in repayment plans since EWEB launched the programs in early July.
Special terms and/or crisis funding may be available.
We understand the challenges customers are facing, and we want to work with each individual to find solutions.
In addition to our bill assistance program and repayment plans, we may be able to offer special terms and/or crisis funding for customers who have unique circumstances due the economic impacts of the pandemic, such as those who lost their jobs and are still awaiting federal pandemic assistance or state unemployment benefits.
For customers with past-due accounts who have not enrolled in a repayment plan, EWEB will return to standard disconnection procedures effective Aug. 10.
During the first several months of the COVID-19 pandemic, EWEB responded by implementing short-term crisis programs for customers who were financially impacted by the economic downturn. We voluntarily issued a moratorium on service disconnections, temporarily extended the bill assistance credit to customers who lost their jobs due to the pandemic, increased funding for our bill assistance program, and allowed customers to defer existing loans.
Now, in order to be good stewards of our customers' financial resources and keep the utility operationally and financially resilient, we need to shift to measures that help customers bring their accounts up to date over time.
"We don't want to disconnect any customer, but we are not able to defer past-due balances indefinitely," said EWEB General Manager Frank Lawson. "If a customer doesn't contact us for assistance or enroll in a payment plan, this puts EWEB in the position of having to disconnect services, an action we take only as a last resort."
Any customers struggling to pay their bills should call EWEB to discuss recovery and assistance programs.
We are doing everything we can to reach customers who are behind on their bills, to offer assistance programs and/or payment plans and avoid disconnection of services. We are contacting every single customer at risk of losing service by phone, email and direct mail. However, many customers who have fallen behind on their payments have not yet taken advantage of the programs.
We are asking all customers who may have fallen behind on their bill to contact us to avoid a disruption in service and additional fees.
We are here to assist you at 541-685-7000 Monday - Friday from 9 a.m. to 6:30 p.m.
Visit our COVID-19 resource center for more information.