Questions about your bill or payment? Call us at 541-685-7000 from 9 a.m. - 6:30 p.m. Monday through Friday, or send us an email.
In response to COVID-19, EWEB offices and customer service lobby are closed to the public.
As a provider of vital products and services, maintaining service continuity is a top priority for EWEB, as is the utility's stewardship of customer resources. We understand the challenges customers are facing, and we want to work with each individual to find solutions.
Any customers struggling to pay their bills should call EWEB at 541-685-7000 M-F 9 a.m. - 6:30 p.m.
Income-eligible customers can apply for bill assistance once per calendar year. Those who qualify will receive a $280 bill credit.
Social security numbers are not required on the application, as legal status is not an eligibility criterion.
Applications for Customer Care open on the first business day of each month and funds are available on a first-come, first-served basis until fully committed for the month.
The best way to reduce your overall utility bill is to use less energy and water. Efficient appliances and weatherization upgrades can help. We make it easier for you to invest in efficiency products through our rebate and loan programs. Income-qualifying customers may be eligible for expanded rebates or loans to upgrade heating systems, insulation, windows and more.
Qualifications:
Please note that income-based efficiency rebates and loans are for homes with existing electric heating and water heating.
| Product | Rebate | Zero Interest Loan |
|---|---|---|
| Ductless Heat Pump | Owner Occupied: $3,800 Rental:$1,000 |
Up to $4,000, plus $1,500 per additional head installed (maximum 5 total heads) |
| Insulation | 100 percent of eligible program costs | NA |
| Windows | Owner Occupied: $20/sq ft of glass Rental: $10/sq ft of glass |
Up to $4,000 |
| Heat Pump Water Heater | Owner Occupied: $1,700 Rental: $1,000 |
Up to $2,500 |
| Water Leak Repair Assistance | 100 percent of eligible costs |
NA |
To learn about eligibility and other program requirements, follow links above to individual product pages, or contact us at ems.answers@eweb.org or 541-685-7088.
In addition to EWEB's Customer Care Program, you may also qualify for the federal LIHEAP program. LIHEAP provides financial assistance to limited income households for home heating and energy bills, and payments can be applied to electricity, gas, wood, pellets and propane. The LIHEAP program year begins the first working day of November. Funds are distributed on a monthly cycle until depleted.
LIHEAP still has funds available through the American Rescue Plan Act (ARPA). If you have not received assistance through LIHEAP this season (beginning October, 1 2022) contact lanecountyor.gov/energyassistance today to see if you qualify for assistance. ARPA funding is for a limited duration and will expire Steptember 30, 2022.
To learn more about LIHEAP, visit the Lane County website.
Need help understanding how to read your bill once LIHEAP funds are applied? Check out the following handouts.
There are times when we require a deposit prior to starting service. If you need help paying a deposit, please call our customer service department at 541-685-7000 to speak with someone about our deposit guarantor program.
Understanding how to read your bill is a good way to manage your electric and water usage.
Our Budget Billing program helps you balance the seasonal highs and lows to make your payments predictable each month.
We offer rebates, loans and tips to help you reduce your energy and water use in and around your home.
While our Customer Care programs help thousands of customers each year, the need in the community is greater than the funding. You can make a difference by donating to our Energy Share program.
A simplified, reader-friendly bill focused on providing information in a clear, readable way so you can make informed decisions about your energy and water use.
Introducing a new online customer portal that gives you better features and tools for managing your personal and business accounts from any device.
Your autopay enrollment did not transfer to the new system. With the launch of the portal, you need to re-enroll in autopay.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
