Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.Find Out More
Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.Find Out More
With cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.Find Out More
EWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.Find Out More
World Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.Find Out More
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.Find Out More
EWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.Find Out More
Energy Efficiency tips to help you reduce your energy usage for National Cut your Energy Costs DayFind Out More
We all know LEDs use less energy, but what does that mean for your holiday budget in real dollars?Find Out More
Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.Find Out More
It's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.Find Out More
EWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.Find Out More
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.Find Out More
Here’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!Find Out More
April 07, 2017
Udpate (7:30 a.m., 4/8/17): As of about 3:45 a.m. we were down to under 400 customers out. Crews will work until everyone is restored. This is the final website update.
Update (9:30 p.m.): About 1,700 customers remain without power. Crews are going strong and will continue to work through the night. The crew at Saratoga should be finishing soon and will move on to Horn Lane, which is estimated to be restored before dawn.
Update (8 p.m.): About 460 customers in the 7th & Lawrence area have been restored. The remainder of the customers in the Gilham/Meyers area have also been restored. At this point, there are about 2,000 customers without power in town and another 200 upriver.
Update (7:15 p.m.): Crews have restored about 560 customers in the area of Gilham and Meyers. About 40 customers are still without power in that neighborhood. Crews need to repair a broken power pole to complete.
Update (6:15 p.m.): Crews are now en route to the following locations: Lorane Hwy (Crews are assessing and making safe and this area is next in line for repair.), 3900 block of Coburg Road, Sprague Road, Willagillespie/Cal Young.
Update (4:15 p.m.): Crews will continue working through the night, but at this point it's looking likely that some neighborhoods will be without power until late tomorrow.
As of the 3 p.m. briefing, about 4,000 customers are still without power. Crews are working on 3 feeder lines that serve hundreds of customers each in the Howard Rd, Thurston, and Bethel areas. They expect feeder line repairs to be complete by 7 p.m.
After the feeder lines are restored, crews will move to smaller tap lines that serve 20 to a few hundred customers.
We will keep working until everyone is restored, but we are advising customers to be prepared to be without power until tomorrow afternoon or evening.
Update (2:10 p.m.): Crews are working in the following locations: Highway 126, Thurston near 52nd Ave., Howard Ave., Gilham and Meyers, Saratoga and Fox Hollow. When crews finish at these locations and are re-assigned, we will post another update.
Update (1 p.m.): Crews have restored just over 2,000 customers so far. About 4,000 are still without power. Updates are posted as soon as they become available.
Update (11:45 a.m.): The two transmission lines are now back in service, and six of the eight feeders that went down have been repaired. Currently estimate that about 4,800 customers remain without power. The situation seems to be stabilizing with no further damage reports in the past few hours. Most assessments are complete and crews are now being assigned to specific customer outage locations.
Update (10:10 a.m.): Multiple lines and poles down on Highway 126. Crews are working in the area to restore power to about 325 customers. Current estimated restoration time is 2 p.m. Please note, restoration times are subject to change. We will continue to provide updates as they are available.
Update (9:45 a.m.): Crews continue to work as quickly as they can while maintaining safety. Currently there are about 5,875 customer without power.
About 6,200 customers across our service territory lost power early this morning due to high winds in the area. We have 10 crews in the field assessing damage, responding to downed wires, and working on restoration to the system. Crews are on-site along Highway 126 east of Thurston where there are a number of power poles down, and two transmission lines are down in other parts of the system.
Winds are expected to continue through early afternoon today. Customers who have lost power, or experience an outage should call the EWEB outage line at 844-484-2300. We follow a "hierarchy of repair" to make the system and the public safe first, then prioritizes outage areas with the greatest number of customers affected.
Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday