We are currently experiencing technical difficulties with our outage reporting system and outage map.
Our team is actively working to fix the issue. To report a power outage please call 541-685-7000, select option 2 and follow the prompts.
Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.Find Out More
It's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.Find Out More
EWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.Find Out More
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.Find Out More
Here’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!Find Out More
Eugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.Find Out More
Several hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.Find Out More
Recent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.Find Out More
We are aware of a vendor issue affecting payments that were made between Thursday evening 8/26/21 and Sunday 8/29/21.Find Out More
Winter is coming and that means an increased likelihood of storm-related power outages.Find Out More
Your next EWEB and City of Eugene utility services bill will look different and include some fee changes. Here's what to expect.Find Out More
Each year, EWEB tests more than 85,000 samples of water that runs through 800 miles of pipe to ensure your drinking water is safe. The current Water Quality Report reflects testing completed in 2020 and shows that the water provided by EWEB meets or exceeds all federal and state drinking water standards.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 2 EWEB Board meeting, highlights key events, accomplishments and challenges of 2020.Find Out More
EWEB’s 2021 budget keeps prices steady once again, marking the fifth year in row of no price increase for customers.Find Out More
Udpate (7:30 a.m., 4/8/17): As of about 3:45 a.m. we were down to under 400 customers out. Crews will work until everyone is restored. This is the final website update.
Update (9:30 p.m.): About 1,700 customers remain without power. Crews are going strong and will continue to work through the night. The crew at Saratoga should be finishing soon and will move on to Horn Lane, which is estimated to be restored before dawn.
Update (8 p.m.): About 460 customers in the 7th & Lawrence area have been restored. The remainder of the customers in the Gilham/Meyers area have also been restored. At this point, there are about 2,000 customers without power in town and another 200 upriver.
Update (7:15 p.m.): Crews have restored about 560 customers in the area of Gilham and Meyers. About 40 customers are still without power in that neighborhood. Crews need to repair a broken power pole to complete.
Update (6:15 p.m.): Crews are now en route to the following locations: Lorane Hwy (Crews are assessing and making safe and this area is next in line for repair.), 3900 block of Coburg Road, Sprague Road, Willagillespie/Cal Young.
Update (4:15 p.m.): Crews will continue working through the night, but at this point it's looking likely that some neighborhoods will be without power until late tomorrow.
As of the 3 p.m. briefing, about 4,000 customers are still without power. Crews are working on 3 feeder lines that serve hundreds of customers each in the Howard Rd, Thurston, and Bethel areas. They expect feeder line repairs to be complete by 7 p.m.
After the feeder lines are restored, crews will move to smaller tap lines that serve 20 to a few hundred customers.
We will keep working until everyone is restored, but we are advising customers to be prepared to be without power until tomorrow afternoon or evening.
Update (2:10 p.m.): Crews are working in the following locations: Highway 126, Thurston near 52nd Ave., Howard Ave., Gilham and Meyers, Saratoga and Fox Hollow. When crews finish at these locations and are re-assigned, we will post another update.
Update (1 p.m.): Crews have restored just over 2,000 customers so far. About 4,000 are still without power. Updates are posted as soon as they become available.
Update (11:45 a.m.): The two transmission lines are now back in service, and six of the eight feeders that went down have been repaired. Currently estimate that about 4,800 customers remain without power. The situation seems to be stabilizing with no further damage reports in the past few hours. Most assessments are complete and crews are now being assigned to specific customer outage locations.
Update (10:10 a.m.): Multiple lines and poles down on Highway 126. Crews are working in the area to restore power to about 325 customers. Current estimated restoration time is 2 p.m. Please note, restoration times are subject to change. We will continue to provide updates as they are available.
Update (9:45 a.m.): Crews continue to work as quickly as they can while maintaining safety. Currently there are about 5,875 customer without power.
About 6,200 customers across our service territory lost power early this morning due to high winds in the area. We have 10 crews in the field assessing damage, responding to downed wires, and working on restoration to the system. Crews are on-site along Highway 126 east of Thurston where there are a number of power poles down, and two transmission lines are down in other parts of the system.
Winds are expected to continue through early afternoon today. Customers who have lost power, or experience an outage should call the EWEB outage line at 844-484-2300. We follow a "hierarchy of repair" to make the system and the public safe first, then prioritizes outage areas with the greatest number of customers affected.
4200 Roosevelt Blvd.
Eugene, OR 97402
Para asistencia en español llame al 541-685-7000, presione 9
Phone hours: 9 a.m. - 6:30 p.m.