
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.
Find Out MoreThe Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.
Find Out MoreThe EWEB Board of Commissioners meet on the first Tuesday of the month.
Find Out MoreTo maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.
Find Out MoreGreenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.
Find Out MoreEugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.
Find Out MoreFor the past year, EWEB’s electric division has been preparing for a complete reconstruction of the Currin substation. Quite simply, it’s reached the end of its useful life.
Find Out MoreWith cold and icy weather forecasted for the next several days, we want to share some tips on how to heat your home while still conserving energy. We also have tips on how to stay warm if there is a power outage at your home.
Find Out MoreEWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.
Find Out MoreYou may have noticed a plaque along the sidewalk on East 4th Avenue near the entrance to the employee parking lot at EWEB’s former headquarters building. It commemorates Wiley Griffon. He’s not considered the first Black resident of Eugene. But he is the first one mentioned by name, according to scholars.
Find Out MoreWorld Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.
Find Out MoreIn January, our elected Board of Commissioners approved an agreement for EWEB to make an unprecedented bulk purchase of substation transformers.
Find Out MoreAn EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.
Find Out MoreAt EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.
Find Out MoreDespite an ice storm and a few windstorms in Eugene and the McKenzie Valley in the past few weeks, EWEB has so far fended off widespread weather-caused power outages – largely because of investments in year-round system maintenance and infrastructure improvements.
Find Out MoreJuly 28, 2022
We are ready to deal with the stress that extreme heat may place on our electric system. We encourage customers to be prepared, stay cool and hydrated and practice safety by developing an emergency plan and checking in on neighbors.
High temperatures can stress the electric distribution system, particularly transformers and underground power cables. When daytime highs near or exceed the 100-degree mark, which is more typical of late July and August, we have more underground powerlines fail.
Please keep in mind that underground cable failures often take longer to repair than overhead cables. The high temps, coupled with increased electric demand to run air conditioners, can overheat the oil in overhead and underground transformers, causing them to fail.
Underground cable failures, along with overheated transformers, can cause outages. Our crews know the temperature is forecasted to approach 100 degrees over the next few days and will be ready to respond to any outages.
If you do experience an outage, don't hesitate to let us know by calling our toll-free outage reporting line at 1-844-484-2300, or by texting "out" to TXEWEB (893932).
EWEB has enough energy to supply customers, but extreme heat can create "peak demand" events that tax the regional grid as people crank up air conditioning units to stay safe and cool.
In Oregon, we are part of the Western grid, which connects 11 states plus the Canadian provinces of Alberta and British Columbia. The interconnection of the western grid not only provides access to diverse resources (hydro, wind, solar and more) but also allows utilities to share power across a vast transmission system to help balance supply and demand.
With our wealth of hydroelectric sources and an interconnected grid across the west, EWEB customers have been relatively well-protected from widespread power shortages, even during surges in demand. However, the climate crisis is likely to create longer, hotter summers that can create problems for the grid.
Here in the Pacific Northwest, EWEB is part of an organized effort involving multiple utilities to ensure that collectively we have adequate power resources and reliable systems across the region.
And our power resources team is proactively working to ensure that EWEB's portfolio of resources can absorb increased supply and demand uncertainty. For example, we proactively purchased additional energy on the wholesale market to cover expected demand and we have a program for working with major customers to shift loads away from the hottest parts of the day.
If you would like to learn more about efforts to optimize our power resources, infrastructure, and services so that we can continue to serve our community with clean, affordable and reliable power, check out our Integrated Resource Planning page.
Improving the overall energy efficiency of your home is critical. Homes with efficient heating systems and good insulation use less energy, which can be important in extreme weather events.
Using less electricity during peak usage times can also benefit our local grid and power resources. Shifting energy use to "off-peak" can be as simple as running the dishwasher, charging your electric car, or doing the laundry later at night (after 9 p.m.).
Finally, watching our water use can help the grid as well. It takes a lot of energy to treat and deliver the water you use every day. It takes even more energy to turn it into hot water. Saving water saves energy, which in turn reduces greenhouse gas emissions. Fixing leaks around the house, taking shorter showers, and planting "water-wise" landscapes are also great ways to take care of our water source, the beautiful McKenzie River.
EWEB crews are getting ready to deal with the stress that extreme heat may place on our electric system. While we hope to avoid power outages and will resolve any outages that do occur as quickly and safely as possible, we always encourage customers to plan ahead for staying cool, fed, and hydrated in the event the power does go out.
Have alternate plans for refrigerating medicines or using power-dependent medical devices. Create an outage kit with a few basic items, such as:
Plan ahead to relocate to a friend or family member's home or to a shelter, especially if you have a medical condition that requires electricity or you'll need to work or learn from home during an outage. Find more emergency preparedness tips and sign up for EWEB's Pledge to Prepare at eweb.org/emergencyprep.
Air conditioning is one way to cool your home, but the energy use can quickly add up on your utility bill. Fortunately for us in the green and temperate Pacific Northwest, we have many alternatives that can keep our homes comfortable in the summer with less energy use. A combination of proper insulation, energy-efficient windows and doors, shading, and ventilation will usually keep your home cool, with a low amount of energy use.
Some of our tips are free and can be used on a daily basis to increase your savings; others are simple and inexpensive actions you can take to ensure maximum savings through the warm months.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday