
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.
Find Out MoreEWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.
Find Out MoreEnergy Efficiency tips to help you reduce your energy usage for National Cut your Energy Costs Day
Find Out MoreWe all know LEDs use less energy, but what does that mean for your holiday budget in real dollars?
Find Out MoreUsing fireworks near power lines could lead to a fire, explosion, power outage or downed line.
Find Out MoreIt's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.
Find Out MoreEWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.
Find Out MoreAs a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreHere’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!
Find Out MoreEugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.
Find Out MoreSeveral hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.
Find Out MoreRecent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.
Find Out MoreWe are aware of a vendor issue affecting payments that were made between Thursday evening 8/26/21 and Sunday 8/29/21.
Find Out MoreWinter is coming and that means an increased likelihood of storm-related power outages.
Find Out MoreMay 12, 2017
Spring is a time of growth and rebirth, especially trees that endured a harsh and icy winter. As you begin thinking about planting new trees around your property, our vegetation management team encourages you to plant the right tree in the right place.
Please consider the tree's height and crown spread - which is the distance the branches will spread away from the trunk - when the tree is fully mature, before planting. If you are considering planting under or next to overhead power lines, we ask that you plant trees that have a mature height of up to 25 feet. Check out a list of power line-friendly trees.
There is nothing like the ice storm that struck Eugene in mid-December to remind us how important it is to prune trees near power lines. Pruning trees is important for customer safety and the reliable delivery of electricity to your home or business. Regular pruning is also important for the health of your trees.
"We operate on a four-year cycle where we inspect our power lines and the trees near them, and we then prune with the hope of getting the trees and vegetation to hold four years," said Julie Nuttall, EWEB's vegetation management supervisor.
If there are any fast-growing trees or vegetation that will not hold for the entire four-year cycle, we will revisit the "hot spot" two years after the original inspection. The pruning clearances are based on tree species, growth rate and the location of the tree.
We follow the American National Standards Institute A300 pruning standards, known as "directional pruning," which directs the growth away from power lines. Julie's team of three foresters and 11 contract crews pruned approximately 300 line miles worth of trees in 2016.
Trees in the vicinity of overhead utility lines could be potentially hazardous, but pruning them by yourself is also dangerous. If you contact our vegetation management department at (541) 685-7000, a forester will come out and evaluate your trees.
"If we determine the tree to be a good candidate for removal, we will work out the details with the customer and have a voucher we can offer to replace it with a power line-friendly tree," Julie said.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 9 a.m. - 6:30 p.m. Monday - Friday