Due to recent severe weather conditions our meter reading staff could not safely complete their assigned routes Feb. 24-28, 2019. When meter readers are not able to obtain an actual reading, EWEB uses historical usage patterns to estimate usage for billing purposes. Customers in the following areas may receive a bill with an estimated reading:
Review a map of Eugene areas or a map of upriver where meter readers could not obtain an actual reading.
If you are in one of the above areas, your next EWEB bill will reflect this estimated reading. The word "estimated" should appear in the line with the current meter reading for electric and water service. The example provided below shows the electric portion of a bill. Customers with water service will have "estimated" on the water portion of their bill as well.
Estimated readings can be higher or lower than actual usage; however, bills self-correct when the meter is read the following month, ensuring you only pay for the amount of energy and/or water that you used.
Barring any severe weather conditions, meter readers will provide actual readings next month and your following bill will reflect this "true-up" process.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.
