We are currently experiencing technical difficulties with our outage reporting system and outage map.
Our team is actively working to fix the issue. To report a power outage please call 541-685-7000, select option 2 and follow the prompts.
Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.Find Out More
It's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.Find Out More
EWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.Find Out More
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.Find Out More
Here’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!Find Out More
Eugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.Find Out More
Several hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.Find Out More
Recent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.Find Out More
We are aware of a vendor issue affecting payments that were made between Thursday evening 8/26/21 and Sunday 8/29/21.Find Out More
Winter is coming and that means an increased likelihood of storm-related power outages.Find Out More
Your next EWEB and City of Eugene utility services bill will look different and include some fee changes. Here's what to expect.Find Out More
Each year, EWEB tests more than 85,000 samples of water that runs through 800 miles of pipe to ensure your drinking water is safe. The current Water Quality Report reflects testing completed in 2020 and shows that the water provided by EWEB meets or exceeds all federal and state drinking water standards.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 2 EWEB Board meeting, highlights key events, accomplishments and challenges of 2020.Find Out More
EWEB’s 2021 budget keeps prices steady once again, marking the fifth year in row of no price increase for customers.Find Out More
Due to recent severe weather conditions our meter reading staff could not safely complete their assigned routes Feb. 24-28, 2019. When meter readers are not able to obtain an actual reading, EWEB uses historical usage patterns to estimate usage for billing purposes. Customers in the following areas may receive a bill with an estimated reading:
If you are in one of the above areas, your next EWEB bill will reflect this estimated reading. The word "estimated" should appear in the line with the current meter reading for electric and water service. The example provided below shows the electric portion of a bill. Customers with water service will have "estimated" on the water portion of their bill as well.
Estimated readings can be higher or lower than actual usage; however, bills self-correct when the meter is read the following month, ensuring you only pay for the amount of energy and/or water that you used.
Barring any severe weather conditions, meter readers will provide actual readings next month and your following bill will reflect this "true-up" process.
4200 Roosevelt Blvd.
Eugene, OR 97402
Para asistencia en español llame al 541-685-7000, presione 9
Phone hours: 9 a.m. - 6:30 p.m.