Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.Find Out More
It's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.Find Out More
EWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.Find Out More
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.Find Out More
Here’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!Find Out More
Eugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.Find Out More
Several hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.Find Out More
Recent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.Find Out More
We are aware of a vendor issue affecting payments that were made between Thursday evening 8/26/21 and Sunday 8/29/21.Find Out More
Winter is coming and that means an increased likelihood of storm-related power outages.Find Out More
Your next EWEB and City of Eugene utility services bill will look different and include some fee changes. Here's what to expect.Find Out More
Each year, EWEB tests more than 85,000 samples of water that runs through 800 miles of pipe to ensure your drinking water is safe. The current Water Quality Report reflects testing completed in 2020 and shows that the water provided by EWEB meets or exceeds all federal and state drinking water standards.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 2 EWEB Board meeting, highlights key events, accomplishments and challenges of 2020.Find Out More
EWEB’s 2021 budget keeps prices steady once again, marking the fifth year in row of no price increase for customers.Find Out More
On the average day, an EWEB meter reader walks many miles reading 400 to 500 electric and water meters. This time of year, besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, they also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs.
"With the alternating moisture and warm temperatures, hedges, shrubbery and other plants can grow at a rapid rate," says Jason Stuart, EWEB meter reading supervisor.
"Meter readers need to have clear access to electric meters, which can be obstructed by overgrown plants located close to the home or building. They also need to be able to locate and remove the lid on water meters," continues Jason."Imagine a barrel two feet in diameter and four feet tall above the water meter. That's about the amount of space a meter reader needs to take the lid off and position him or herself in a way to be able to get the reading."
It's up to the individual meter reader's discretion as to whether they trim vegetation back from meters. Generally, if the plant looks to be of high value (rose bush, Japanese maple and so on) meter readers will do their best to get the reading without damaging the plant and leave a doorhanger asking the customer to trim the plant. If the work required is extensive — such as a blackberry thicket or overgrown bamboo — a doorhanger is left requesting that the customer clear the area for access.
If an issue remains after repeated notice, a $50 access fee is added to your bill.
"The fee is a last resort. We'd prefer to work with the customer to make sure we can safely and accurately read their meters each month," says Jason.
Meter readers also find more customers leave their dogs outside as weather improves.
"We love dogs and many of us are dog owners ourselves," says Jason. "But even a friendly dog can become aggressive when protecting their owners and their home from a stranger. We also don't want to open a gate to access a meter and have your pet escape"
Customers with dogs can prepare for meter readers to help keep their pets and EWEB staff safe. Call Customer Service at 541-685-7000 or email email@example.com to get the date of your next meter reading and keep pets indoors on scheduled meter-reading days.
Providing accurate and timely meter readings is important to EWEB. We appreciate our customers help in ensuring there is safe, clear access for meter readers.
4200 Roosevelt Blvd.
Eugene, OR 97402
Para asistencia en español llame al 541-685-7000, presione 9
Phone hours: 9 a.m. - 6:30 p.m.