
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB has 800 miles of transmission and distribution lines transporting your drinking water underground throughout the city. It eventually comes out of your tap as delicious thirst-quenching water. But what goes into maintaining all those pipes? And what happens when one gets a leak? We went to find out.
Find Out MoreEWEB makes electric mobility available to anyhone though e-bike rebates, car sharing and grants for local organizations with electric mobility projects.
Find Out MoreEnergy Efficiency tips to help you reduce your energy usage for National Cut your Energy Costs Day
Find Out MoreWe all know LEDs use less energy, but what does that mean for your holiday budget in real dollars?
Find Out MoreUsing fireworks near power lines could lead to a fire, explosion, power outage or downed line.
Find Out MoreIt's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.
Find Out MoreEWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.
Find Out MoreAs a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreHere’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!
Find Out MoreEugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.
Find Out MoreSeveral hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.
Find Out MoreRecent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.
Find Out MoreWe are aware of a vendor issue affecting payments that were made between Thursday evening 8/26/21 and Sunday 8/29/21.
Find Out MoreWinter is coming and that means an increased likelihood of storm-related power outages.
Find Out MoreMarch 29, 2018
On the average day, an EWEB meter reader walks many miles reading 400 to 500 electric and water meters. This time of year, besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, they also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs.
"With the alternating moisture and warm temperatures, hedges, shrubbery and other plants can grow at a rapid rate," says Jason Stuart, EWEB meter reading supervisor.
"Meter readers need to have clear access to electric meters, which can be obstructed by overgrown plants located close to the home or building. They also need to be able to locate and remove the lid on water meters," continues Jason."Imagine a barrel two feet in diameter and four feet tall above the water meter. That's about the amount of space a meter reader needs to take the lid off and position him or herself in a way to be able to get the reading."
It's up to the individual meter reader's discretion as to whether they trim vegetation back from meters. Generally, if the plant looks to be of high value (rose bush, Japanese maple and so on) meter readers will do their best to get the reading without damaging the plant and leave a doorhanger asking the customer to trim the plant. If the work required is extensive — such as a blackberry thicket or overgrown bamboo — a doorhanger is left requesting that the customer clear the area for access.
If an issue remains after repeated notice, a $50 access fee is added to your bill.
"The fee is a last resort. We'd prefer to work with the customer to make sure we can safely and accurately read their meters each month," says Jason.
Meter readers also find more customers leave their dogs outside as weather improves.
"We love dogs and many of us are dog owners ourselves," says Jason. "But even a friendly dog can become aggressive when protecting their owners and their home from a stranger. We also don't want to open a gate to access a meter and have your pet escape"
Customers with dogs can prepare for meter readers to help keep their pets and EWEB staff safe. Call Customer Service at 541-685-7000 or email eweb.answers@eweb.org to get the date of your next meter reading and keep pets indoors on scheduled meter-reading days.
Providing accurate and timely meter readings is important to EWEB. We appreciate our customers help in ensuring there is safe, clear access for meter readers.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 9 a.m. - 6:30 p.m. Monday - Friday