Related News
Related News
-
Sustainability Snapshot - Homes for Good May 2025
Our first Sustainability Snapshop highlights a project where EWEB teamed up with longtime partner, Homes for Good, to deliver ductless heat pumps to income-eligible apartment rentals.
Find Out More -
EWEB environmental specialist wins prestigious awards for publication
Article recounting EWEB’s efforts to protect the McKenzie River after Holiday Farm Fire earns national recognition
Find Out More -
Last Call for EWEB/Lane County Septic Grants
Holiday Farm Fire recovery program now eligible for businesses, residential property owners who purchased post-fire, to cover inspection costs and new construction
Find Out More -
EWEB, Lane County host open house to gather feedback for “Leaburg Transportation Alternatives Analysis”
“What is the Future of the Leaburg Dam Bridge?” open house exhibit on display at Lloyd Knox Park Visitor Pavilion through July 25
Find Out More -
EWEB Pilots New Line Safety Program for 4th graders.
This year, EWEB is ramping up power line safety for children, specifically 4th graders.
Find Out More -
Improving habitat resiliency throughout the Upper McKenzie
Environmental Responsibility is a core guiding value for EWEB decision-making. This summer, EWEB continues its commitment to environmental stewardship with a robust slate of habitat enhancement updates throughout the upper McKenzie River, across the footprint of the Carmen-Smith Hydroelectric Project.
Find Out More -
Habitat Restoration Underway on McKenzie River
Partners at EWEB, McKenzie River Trust, the McKenzie Watershed Council, and the U.S. Forest Service broke ground on a major floodplain restoration project in Quartz Creek.
Find Out More -
Infrastructure upgrades at Nightingale Hosted Shelters made possible through powerful public-nonprofit partnership
Nightingale Hosted Shelters, EWEB, and the City of Eugene celebrate infrastructure milestone
Find Out More -
EWEB opens applications for 2025 Electric Mobility Community Grant
The Eugene Water & Electric Board is now accepting applications for the 2025 Electric Mobility Grant, reinforcing EWEB's commitment to sustainability and cleaner transportation.
Find Out More -
Walterville Hydroelectric Project to remain offline through 2025
EWEB continues to pursue repair plans but must fulfill additional investigation requirements before resuming operation.
Find Out More -
Watch the Recording: Financial Preparedness for Disasters
How will you financially recover after a disaster? This seminar gives key insights into preparing your finances ahead of time.
Find Out More -
Greenpower subscribers vote to award Greenpower Grant to SquareOne Villages
The Greenpower Grant, funded solely by voluntary customer subscriptions, supports local sustainability projects.
Find Out More -
Water professionals showcase skills in Cascade to Coast Competition
Representatives from local utilities competed to see who has the best-testing water, who can assemble a water meter the fastest and who find the most creative way to solve a routine problem that water utility professionals often face.
Find Out More -
Energy conservation could offset large portion of growth in power demand
Preliminary results of an EWEB study indicate that cutting back demand can contribute to maintaining a reliable, affordable energy supply.
Find Out More -
Small number of McKenzie Valley EWEB customers face higher February bills due to estimated reads
EWEB under-estimated energy usage for about one-fifth of upriver customers in December or January, resulting in higher true-up bills in February.
Find Out More - Show More
Helping During the COVID-19 Pandemic
May 28, 2020
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.
As a community-owned, nonprofit utility, we have always worked with our customers in crisis, and this time is no different. Here's how you can get help with your bill or help others during these difficult times.
Help with your bill
We recognize that COVID-19 has resulted in financial hardship for many in our community. To support our customers, we implemented the following relief measures:
Pausing Disconnections for Non-payment
In mid-March EWEB voluntarily issued a moratorium on service disconnections, allowing customers who are financially impacted by the pandemic to temporarily defer payments without worrying about losing electric services. Customers who are behind on payment will still owe EWEB for service, they will just not lose power at this time.
Accepting Partial Payments without Penalties
If you can't pay your bill in full at this time, it is smart to make at least partial payments as you are able. We are not charging late fees at this time. Partial payments will help keep your balance manageable and reduce your risk of future disconnection once the moratorium is over.
There are several safe and easy ways to pay your bill, including online and over the phone. View ways to pay.
Customer Care Bill Assistance
EWEB offers a $260 bill credit annually to income-eligible customers. In response to the economic disruptions caused by the coronavirus, we have temporarily extended the $260 bill assistance credit to customers who have lost their job.
How You Can Help
Across Eugene, residents, businesses, healthcare providers and government organizations have come together to support the community during this challenging time.
For those who can, thank you for paying your bill on time.
Our ability to recover costs keeps EWEB financially and operationally resilient and ensures that investments in reliability, clean energy, and affordability are not lost and can be strengthened into the future.
If you have the means, consider a donation to Energy Share.
EWEB makes funds available to help customers who have lost their jobs due to the pandemic and others with limited incomes. But the need is much greater than we are able to meet. If you have been thinking about ways you can help our community during the COVID-19 pandemic, a donation to Energy Share will help keep the lights on for families in need. Make a one-time donation or pledge a recurring amount online or with your next bill.