Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.Find Out More
It's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.Find Out More
On June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.Find Out More
EWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.Find Out More
As a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.Find Out More
As a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.Find Out More
Community organizations, property developers and others will soon be able to submit offers to purchase and develop a 4.44-acre site in a prime location along Eugene’s burgeoning downtown waterfront district.Find Out More
Here’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!Find Out More
Eugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.Find Out More
Starting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.Find Out More
Several hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.Find Out More
New programs provide customers opportunities to invest in local environment, watershed protection, and future climate scientistsFind Out More
EWEB is offering new programs to help Eugene electrify its transporation sector - tackling our largest source of carbon emissionsFind Out More
EWEB, City of Eugene project reduces City Facilities carbon footprint by 16%Find Out More
While world leaders debate climate action, EWEB reflects on our community's climate successesFind Out More
The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.
As a community-owned, nonprofit utility, we have always worked with our customers in crisis, and this time is no different. Here's how you can get help with your bill or help others during these difficult times.
We recognize that COVID-19 has resulted in financial hardship for many in our community. To support our customers, we implemented the following relief measures:
Pausing Disconnections for Non-payment
In mid-March EWEB voluntarily issued a moratorium on service disconnections, allowing customers who are financially impacted by the pandemic to temporarily defer payments without worrying about losing electric services. Customers who are behind on payment will still owe EWEB for service, they will just not lose power at this time.
Accepting Partial Payments without Penalties
If you can't pay your bill in full at this time, it is smart to make at least partial payments as you are able. We are not charging late fees at this time. Partial payments will help keep your balance manageable and reduce your risk of future disconnection once the moratorium is over.
There are several safe and easy ways to pay your bill, including online and over the phone. View ways to pay.
Customer Care Bill Assistance
EWEB offers a $260 bill credit annually to income-eligible customers. In response to the economic disruptions caused by the coronavirus, we have temporarily extended the $260 bill assistance credit to customers who have lost their job.
Across Eugene, residents, businesses, healthcare providers and government organizations have come together to support the community during this challenging time.
For those who can, thank you for paying your bill on time.
Our ability to recover costs keeps EWEB financially and operationally resilient and ensures that investments in reliability, clean energy, and affordability are not lost and can be strengthened into the future.
If you have the means, consider a donation to Energy Share.
EWEB makes funds available to help customers who have lost their jobs due to the pandemic and others with limited incomes. But the need is much greater than we are able to meet. If you have been thinking about ways you can help our community during the COVID-19 pandemic, a donation to Energy Share will help keep the lights on for families in need. Make a one-time donation or pledge a recurring amount online or with your next bill.
4200 Roosevelt Blvd.
Eugene, OR 97402
Phone hours: 9 a.m. - 6:30 p.m.