Skip to Content

Related News

  • Related News

  • Habitat Restoration Underway on McKenzie River

    Partners at EWEB, McKenzie River Trust, the McKenzie Watershed Council, and the U.S. Forest Service broke ground on a major floodplain restoration project in Quartz Creek.

    Find Out More
  • Infrastructure upgrades at Nightingale Hosted Shelters made possible through powerful public-nonprofit partnership

    Nightingale Hosted Shelters, EWEB, and the City of Eugene celebrate infrastructure milestone

    Find Out More
  • EWEB opens applications for 2025 Electric Mobility Community Grant

    The Eugene Water & Electric Board is now accepting applications for the 2025 Electric Mobility Grant, reinforcing EWEB's commitment to sustainability and cleaner transportation.

    Find Out More
  • Walterville Hydroelectric Project to remain offline through 2025

    EWEB continues to pursue repair plans but must fulfill additional investigation requirements before resuming operation.

    Find Out More
  • Watch the Recording: Financial Preparedness for Disasters

    How will you financially recover after a disaster? This seminar gives key insights into preparing your finances ahead of time.

    Find Out More
  • Show More
Helping During the COVID-19 Pandemic

May 28, 2020

Young woman with glasses working on laptop computer

The COVID-19 pandemic has changed almost everything for our community, except the need for reliable power and water at affordable rates.

As a community-owned, nonprofit utility, we have always worked with our customers in crisis, and this time is no different. Here's how you can get help with your bill or help others during these difficult times.

Help with your bill

We recognize that COVID-19 has resulted in financial hardship for many in our community. To support our customers, we implemented the following relief measures:

Pausing Disconnections for Non-payment
In mid-March EWEB voluntarily issued a moratorium on service disconnections, allowing customers who are financially impacted by the pandemic to temporarily defer payments without worrying about losing electric services. Customers who are behind on payment will still owe EWEB for service, they will just not lose power at this time.

Accepting Partial Payments without Penalties
If you can't pay your bill in full at this time, it is smart to make at least partial payments as you are able.  We are not charging late fees at this time. Partial payments will help keep your balance manageable and reduce your risk of future disconnection once the moratorium is over.

There are several safe and easy ways to pay your bill, including online and over the phone. View ways to pay.

Customer Care Bill Assistance
EWEB offers a $260 bill credit annually to income-eligible customers. In response to the economic disruptions caused by the coronavirus, we have temporarily extended the $260 bill assistance credit to customers who have lost their job.

How You Can Help

Across Eugene, residents, businesses, healthcare providers and government organizations have come together to support the community during this challenging time.

For those who can, thank you for paying your bill on time.
Our ability to recover costs keeps EWEB financially and operationally resilient and ensures that investments in reliability, clean energy, and affordability are not lost and can be strengthened into the future.

If you have the means, consider a donation to Energy Share.
EWEB makes funds available to help customers who have lost their jobs due to the pandemic and others with limited incomes. But the need is much greater than we are able to meet. If you have been thinking about ways you can help our community during the COVID-19 pandemic, a donation to Energy Share will help keep the lights on for families in need. Make a one-time donation or pledge a recurring amount online or with your next bill.