
Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Using fireworks near power lines could lead to a fire, explosion, power outage or downed line.
Find Out MoreEWEB will continue the annual closure of our College Hill Reservoir over the Fourth of July holiday and prohibit fireworks on the property grounds.
Find Out MoreIt's called an FUV, a fun utility vehicle. And we are so having FUN! We are proud to have a small fleet of electric vehicles. Two to be exact.
Find Out MoreOn June 18, with the help of community neighbors, EWEB inaugurated a new emergency water station at the Lane County Fairgrounds.
Find Out MoreEWEB exceeded drinking water safety standards in 2021 for every type of contaminant regulated by the U.S. Environmental Protection Agency and the Oregon Health Authority. The utility has never failed to meet the standards.
Find Out MoreAs a public utility, it is important EWEB check in with customers to see how we are performing. We invite you to share your feedback and opinions.
Find Out MoreAs a public utility, owned by the people of Eugene, it’s important for us to be open and transparent with our customer-owners. The following State of the Utility Address, delivered by General Manager Frank Lawson at the March 1 EWEB Board meeting, highlights key events, accomplishments and challenges of 2021.
Find Out MoreHere’s an hour of one-time tasks and a few more behavior change goals that will help you reduce your water use, save energy, lower your carbon footprint and save money on your EWEB bill!
Find Out MoreEugene’s drinking water received an outstanding performance rating from the Oregon Health Authority.
Find Out MoreStarting late night Sunday night, an intense windstorm blew over trees and caused just over 2,600 Eugene Water & Electric Board customers to lose power. But EWEB line crews working through the dark hours of the night and early morning promptly restored service for nearly all those customers.
Find Out MoreTwo Eugene Water & Electric Board line crews will spend the New Year holiday weekend through next week restoring power to thousands of Pacific Gas & Electric customers in northeast California after winter storms dumped more than 10 feet of snow in the Lake Tahoe area starting before Christmas.
Find Out MoreSeveral hundred customers have been restored, but the smaller outages with five or fewer customers may not be restored until Tuesday or Wednesday.
Find Out MoreWith the National Weather Service predicting snow for the Eugene area Sunday through Tuesday, we want to remind customers that the expected snow could bring trees and branches down onto overhead power lines and cause electric outages.
Find Out MoreJust as high winds with gusts of more than 30 mph arrived in the Oregon Cascades early Thursday, EWEB has completed aerial trimming around its Carmen-Smith transmission line using a helicopter with saw attachments to trim branches and treetops.
Find Out MoreRecent material shortages have EWEB increasingly concerned about our ability to meet timelines for electric and water construction projects.
Find Out MoreFollowing the devastating ice storm that struck Eugene in December 2016 , EWEB has focused on emergency preparedness and disaster recovery as a strategic priority. Building on lessons learned from that storm, we implemented new processes and procedures to restore power more efficiently and improve the information we share with customers. The February 2019 snow storm that dumped 18-plus inches of snow gave us an opportunity to test those new processes and procedures in a multi-day event affecting thousands of customers. In our continuing pursuit of providing exceptional customer service during emergency situations, EWEB staff once again analyzed the utility's performance, noting points of success and identifying areas for continued improvement.
Event Overview
The February 2019 snow storm tested the resiliency of the EWEB electric system, utility staff and our customer-owners in Eugene and the McKenzie River Valley. The storm event caused devastating damage to communities and EWEB's electrical infrastructure, totaling $4.3 million in restoration costs (updated from the initial estimate of $3.5 million). In all, over 15,000 homes experienced at least one outage during the event, with the cumulative outages adding up to more than 20,000. The bulk of customers had power restored within nine days of the initial snowfall, with only very minor staff and public safety incidents.
Restoration Statistics
Performance Summary
The report details a number of notable successes, including the focus on safe work practices and hazards assessment, which resulted in no major incidents and few minor injuries. In addition, the training and process efforts EWEB completed in 2017 and 2018 to build on the lessons learned from the ice storm proved to be beneficial, resulting in minimal idle-time for crews and more efficient restorations.
While our performance showed marked improvement when compared to the 2016 ice storm response, there is room for continued enhancements. The report details concrete and actionable lessons-learned and recommends the utility continue to invest in resourcing, systems and tools that aid in an efficient emergency restoration response.
Further refinement of existing processes, additional staff training and added bench-strength in particular roles are needed to close the gap between outage incident time and restoration time.
This continued attention to emergency preparedness and the resiliency of the electric system will aid EWEB and customers in protecting life and property in future winter storms and other potential disasters.
4200 Roosevelt Blvd.
Eugene, OR 97402
800-841-5871
541-685-7000
Open Monday-Friday
Phone hours: 9 a.m. - 6:30 p.m.