Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB customers use more than twice as much water in the hot, dry summer months, compared to the cold, rainy winter months. The higher summer water use can almost assuredly be attributed to customers watering their lawns and gardens.Find Out More
The Eugene Water & Electric Board (EWEB) is expanding its capacity to provide water to customers in case of an emergency.Find Out More
EWEB is already in compliance with a new proposed federal rule that would require municipalities to test for PFAs, or forever chemicals, in drinking water. The good news for EWEB customers is that in over ten years of testing we have not found PFAs in our water.Find Out More
The EWEB Board of Commissioners meet on the first Tuesday of the month.Find Out More
To maintain the reliability customers have come to know and trust, EWEB must address an aging infrastructure bubble.Find Out More
Greenpower Grants, a program funded by voluntary Greenpower customer subscriptions is currently accepting applications. The grant will fund a high-impact project that increase the use of renewable energy sources, the adoption of emerging technologies, clean energy education and reduce or offset our community's carbon footprint.Find Out More
Eugene is one of the largest cities on the west coast with only a single source of drinking water, the McKenzie River. And though the McKenzie is a pure, reliable water source, EWEB will secure a second source ensure resiliency in the future, planning to build a water treatment plant on the Willamette River, upstream of Eugene and Springfield.Find Out More
EWEB is building two 7.5-million-gallon water storage tanks on a 10-acre property at East 40th and Patterson Street in South Eugene. The tanks are part of our work to improve EWEB’s water storage infrastructure for future resiliency to earthquakes and climate change. People who live nearby have been watching the progress of the work since summer 2021.Find Out More
EWEB has awarded nearly $125,000 in grant funds to local organizations that promote electric mobility and reduce community carbon emissions.Find Out More
Grantees in the McKenzie River Valley can receive up to $35,000 eachFind Out More
You may have noticed a plaque along the sidewalk on East 4th Avenue near the entrance to the employee parking lot at EWEB’s former headquarters building. It commemorates Wiley Griffon. He’s not considered the first Black resident of Eugene. But he is the first one mentioned by name, according to scholars.Find Out More
World Pulses Day is celebrated on February 10, and is a day to celebrate and spread information on the environmental and personal health benefits of pulses, aka beans, peas and lentils.Find Out More
Eugene has some of the best drinking water in the world. That’s thanks to our source, the pristine McKenzie River. It’s also thanks to the people at EWEB; whether an engineer designing a new reservoir, a treatment plant operator ensuring the safety and quality of drinking water, or a member of a crew maintaining the infrastructure in our community, water professionals work around the clock to ensure tap water is there when you need it.Find Out More
An EWEB-supported program provides firewood for people affected by the 2020 Holiday Farm Fire. The McKenzie Firewood program was developed by Pure Water Partners (PWP) in 2021.Find Out More
At EWEB, we do what we can to help others in need. That’s been the reality for several of our electric and water crews over the past few weeks as we’ve responded to mutual aid requests for storm response and drinking water restoration, locally, and out of state.Find Out More
March 17, 2021
At the March 2 EWEB Board meeting, Commissioners approved a new program that will pay for wildfire restoration projects in the watershed through a temporary flat fee assessed to customer water bills beginning later this year.
The community-funded watershed recovery and restoration initiative will supplement EWEB's McKenzie River Source Protection Program to safeguard drinking water for Eugene residents by addressing immediate risks such as erosion from high burn areas and redevelopment along the river, as well as longer-term resiliency investments to restore floodplain areas that are critical to water quality and habitat.
The 2020 Holiday Farm Fire caused extensive damage to the McKenzie watershed, by reducing tree cover and creating toxic ash, debris, and sediment that can wash into the river, degrading drinking water quality and increasing treatment costs.
In recent storm events, enhanced monitoring in the river has detected fire-related increases in metals, nutrients, solids, bacteria, and organic carbon. Fortunately, these impacts have been short-lived, and the water quality issues experienced so far are well within the capacity of EWEB's treatment plant to handle. Read more about your drinking water quality.
The Watershed Recovery Fee will be assessed to all residential and commercial customers based on meter size. For most residential and business customers, the fee will be a flat $3 per month (based on a 1-inch or smaller water meter). Some customers, such as large businesses and those with extensive irrigation needs, will pay more ($4.50 to $30 per month) based on meter size.
The fee will go into effect mid-2021 and will be in place for 60 months (5 years), at which time it will automatically sunset.
EWEB Commissioners voted unanimously to adopt the fee that will raise $12 million over a five-year period to fund critical response and recovery efforts.
"I fully support the fee and view this as money well spent," said EWEB Board President Mindy Schlossberg, who represents the entire city in the at-large position. "It's our responsibility to take care of watershed. I'm proud of the work EWEB is doing and I think this will serve as a model for many other communities who recognize that wildfires are becoming more and more common."
Over more than a decade of outreach and research, customers have expressed a clear and unchanging priority—ensuring safe, reliable drinking water remains the most important EWEB program.
The community-funded watershed recovery and restoration initiative will supplement EWEB's McKenzie River Source Protection Program and provide financial resources to ensure that our community's most basic need for clean, safe, and abundant drinking water is reliably met.
EWEB is exploring ways to mitigate the fee's impact on limited-income customers. We will share more details about the Watershed Recovery Fee with all customers in the coming weeks and months.
Learn more about protecting drinking water in the aftermath of the Holiday Farm Fire.
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Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Toll free: 800-841-5871
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday